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finance144
Level 1
posted
‎November 28, 2020 01:47 AM
last updated ‎November 28, 2020 1:47 AM

Hi, I am trying to subscribe but in the payment page it throws error and not able to proceed further.

 
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2 Comments 2
Catherine_B
QuickBooks Team
QuickBooks Team
‎November 28, 2020 03:31 AM

Hi, I am trying to subscribe but in the payment page it throws error and not able to proceed further.

Hello there, finance144.

 

What specific error message did you get when trying to proceed so I can walk you through the correct steps on how to get rid of it. We can also verify if the unexpected behavior is caused by a browser-related issue. 

 

Try signing up using a private browser and then follow the onscreen instructions on how to sign up. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to successfully signed up for QuickBooks Online, you can switch back to the main browser and clear the cache. You might also want to use other browsers to isolate these kinds of issues. 

 

Let me know how this works. Take care and have a great day!

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Fiat Lux - ASIA
Level 15
‎November 28, 2020 05:03 AM

Hi, I am trying to subscribe but in the payment page it throws error and not able to proceed further.

@finance144 

Open the link on your incognito/private browser.

https://quickbooks.grsm.io/India

 

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