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ap-hana-id
Level 1

How can I add new user as the admin meanwhile in the admin panel > manage users in there the checkbox for this users is my accountant are still disabled ? I do confusing

 
Solved
Best answer January 04, 2022

Best Answers
AileneA
QuickBooks Team

How can I add new user as the admin meanwhile in the admin panel > manage users in there the checkbox for this users is my accountant are still disabled ? I do confusing

Hi there, ap-hana-id. 

 

I can share set of troubleshooting steps that can rectify the issue. 

 

Let’s perform some basic troubleshooting by signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

 

Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P 

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.    

 

Tag me in a comment below if you have other questions in QBO. I'll get back to you as soon as I can. Stay safe!

View solution in original post

4 Comments 4
Charies_M
Moderator

How can I add new user as the admin meanwhile in the admin panel > manage users in there the checkbox for this users is my accountant are still disabled ? I do confusing

Let me guide you add new user admin in your QuickBooks Online (QBO), ap-hana-id.

 

Every company is only allowed one Accountant user. You have the choice to decide whether you want the Company admin to be set as your accountant too.

 

Here's how to delete a user:

  1. Go to the Gear icon and choose Mange users.
  2. Click Add user.
  3. Fill in the radio button for Company admin. Check or uncheck the box for This user is my accountant
  4. Click Next.
  5. Enter the information of the user.
  6. Click Save and close.

I'd also like to leave you with these great resources to become more familiar with the different user types in QBO: 

You might also want to visit our QuickBooks Online learning guides for tutorials and webinars about the product.

 

Tag me in if there's anything else you need help with. I'll be around to help you anytime.

ap-hana-id
Level 1

How can I add new user as the admin meanwhile in the admin panel > manage users in there the checkbox for this users is my accountant are still disabled ? I do confusing

Hello,

Well then why I cannot add another admin, here in the screenshot when I tried to add new user, the checkbox are disabled.

 

Screen Shot 2022-01-05 at 12.23.06 AM.png

AileneA
QuickBooks Team

How can I add new user as the admin meanwhile in the admin panel > manage users in there the checkbox for this users is my accountant are still disabled ? I do confusing

Hi there, ap-hana-id. 

 

I can share set of troubleshooting steps that can rectify the issue. 

 

Let’s perform some basic troubleshooting by signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

 

Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P 

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.    

 

Tag me in a comment below if you have other questions in QBO. I'll get back to you as soon as I can. Stay safe!

ap-hana-id
Level 1

How can I add new user as the admin meanwhile in the admin panel > manage users in there the checkbox for this users is my accountant are still disabled ? I do confusing

Thanks after I used incognito mode now its solved.