Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hope you're having a great day so far, daybyday1.
Local currency will appear in sales transactions, but not in the Receive Payment PDF form. I realize how useful this is to you. I recommend sending feedback to our product engineers so they can consider including this feature in future updates.
I'm just a comment away if you need more help.
I am using ILS.
I tried this on a different computer altogether and I also tried in an incognito chrome window.
The problem persists.
1. I send the invoice to customer paying GBP. On the invoice on the screen I see GBP and ILS and the same on the printed invoice
2. Customer pays and I match payment.
3. I open the received payment window. On the screen I see GBP and ILS. Amounts are correct. I see the attached invoice # in the field.
4. I preview and/or send and or print the document and the amount is seen only in GBP. (in addition the invoice # disappears and only the date appears, but this is a separate issue).
I have seen this issue with two separate invoice payment receipts.
The form numbers a checked on my template.
I do not have the option to email. It says unavailable.
I appreciate all the troubleshooting steps you've tried and providing additional detailed info about the issue, daybyday1.
Since none of the recommended steps work, I highly suggest contacting our Customer Care Support Team. They can share your screen and further investigate this unusual behavior in QBO.
Here's how to contact them:
I've also added some links that contain information about how Multi-currency works and assigning it to a customer for your guide:
Post another question or leave a Reply below if you have other follow up questions.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.