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moxwood
Level 1

How to contact support via email ?

Hi All

 

I am really tired to contact support via chat as I got blank screen each time ? 

I need help to fix duplicate companies in my account. I have never seen such low quality support in my life.. I am paid customer .. imagine how they deal with unpaid customers !!!

9 Comments
Rea_M
QuickBooks Team

How to contact support via email ?

This isn't the kind of experience we want you to have while getting the support you deserve, @moxwoodacc-gmail. That's why I'm here to guide you on the actions you need to take care of the issues you've encountered in QuickBooks Online (QBO).

 

There are times that the browser is full of frequently accessed pages, thus causing some unusual responses to the system. This may be the reason you're getting a blank screen each time you contact our support via chat. To isolate this matter, you can perform some troubleshooting steps. 

 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)

 

Once signed in, go to the Help menu to contact support via chat. If you're able to connect, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

 

On the other hand, there's a need to pull up your account details to further investigate the issue regarding your duplicate companies. For security reasons, we're unable to do that here in the Community. With this, I'd recommend contacting our Customer Care team. They can securely pull up your account and fix your account's duplicate companies.

 

Currently, there isn't an option to contact our support via email. You'll have to connect with them via chat during support hours to make sure you'll be assisted on time. Here's how:

  1. Sign in to your QuickBooks Online (QBO) company.
  2. Go to the Help menu.
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose the Start a chat option.

 

In the meantime, I'm adding this article to further guide you in managing your account and your business's growth using QBO: QuickBooks Help Articles. It also includes topics about taxes, banking, and reports, to name a few.

 

Let me know how it goes in the comments below. If you have other concerns about managing your QBO companies and subscription, I'm just around to help. Take care always.

 

moxwood
Level 1

How to contact support via email ?

Hi ,,

is it the same issue ... why there is no email  ? 

 

Screen Shot 2021-04-07 at 10.14.40 AM.png

RCV
QuickBooks Team
QuickBooks Team

How to contact support via email ?

Providing the best experience with the product is what we aim for, moxwood.

 

The option to contact our support agent by email is unavailable for the QuickBooks Online (QB) India version. Let's try performing the recommended solutions by my colleague to resolve browser issues. Then, try sending a message via chat to our support agent. They'll pull up your account in a secure environment and assist you with your concern.  Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Start a chat. and type in your contact info.

 

We can also contact them outside QuickBooks by following the steps below:

  1. Go to the https://help.quickbooks.intuit.com/en/contact link. 
  2. Click Search for something else.
  3. Tap Start a Message and enter your concern. 

 

Visit our QBO Help Article page to learn more about running your business in your account.

 

The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Have a great weekend. 

hellogramilo-gma
Level 2

How to contact support via email ?

Absolutely disgusting customer support. 

I have been facing troubles since a month to have Razorpay integrated in my account. I trued escalating this to you "Renewal Consultant" Mita [Removed] on [email address removed]

 

This has been going on since last 30 days and your agent on mail has stopped responding. On asking them to mark their team or senior on the mail, she stopped replying. I went to your Chat agent and they're horribly foolish to ask "how many accounts I'd like to renew" every time! I never asked for renewal! I never mentioned renewal! The chat agent promised me a call back for Monday 3rd May 2021, but I didn't receive any call back. Case number - [removed]

I started a new chat today and again I was asked how many accounts I'd like to renew, and then I was told that call support is not available in India. If that was the case, why was I assured a call back on Friday?

When we started our subscription, we were getting timely responses on mail from Mita and the phone support was available whenever we needed. After a month or so, everything stopped. We had taken subscription only because we were assured to have on call customer support. And you cannot alter this offering when the subscription is paid to you. You are not offering any assistance to use your product and your customer support is absolutely inefficient to resolve our queries and explain features of your own product. We'd want our money back and also to say this will be reported at our cybercrime department too. 

We shall be reporting for misinformation, negligence and incomplete online services. 

[Removed]

AlexV
QuickBooks Team

How to contact support via email ?

Hello hellogramilo-gma!

 

We don't want you to feel that way. Allow me to share some details about this issue.

 

QuickBooks Online offers third-party integration to help you and your business. I can see that you're trying to activate Razorpay, a third-party payment gateway. 

 

Yes, Razorpay is one of our trusted partners. However, please note that the activation and other concerns that may arise by using their service are being handled by Razorpay Support Team. You may also reach out to them by clicking this link: Razorpay Customer Care Team.

 

Additionally, we've made a detailed guide on how to set up Razorpay in QuickBooks Online. Please check this article: Payment enabled invoices—Razorpay.

 

With regards to the Phone Support, I'd encourage you to send feedback about this. From the Gear icon, select Feedback. This way, our team may put this into consideration to add more lines of support.

 

For more references in using QuickBooks Online, you may visit this page: QBO India - Q&A.

 

I'll be here if you have other concerns. Take care always!

V Conrad
Level 1

How to contact support via email ?

I'm going to chime in on this thread too. I just wasted about 2 hours of my time today trying to deal with 3 different "agents" in your Chat Support. It's...atrocious. I would attach the PDF I just saved of the multiple conversations, but since it has sensitive company info, I won't.

 

WHY IS THERE NOT AN EMAIL ADDRESS TO REACH YOU GUYS AT? 

Phone Calls = Drop you / will not connect

Chats = Zero resolutions are made, I'm stuck in a circular conversation and then passed to the next person, who has no copy of the transcript (c'mon, you're a tech company, we all know you have the transcript sitting literally in front of you on your screen), and then the agent asks a bunch of questions and passes me to the next person, or acts like I'm not there, and quickly leaves the conversation **when I was the last person who chatted to them 1 minute prior** (please see the attached screenshot – "Sarah" acted like I wasn't there, when I wrote the last 3 things to her; I mean...that's ghosting).

 

Mind you, this is all for two measly $10 fees our company received for payments from our clients, that are incorrect and need to be removed. It's simple. 

 

This isn't Customer Service. At all. We're small businesses here; you're enterprise. Get it together.

 

So unless your solution is to email me directly about this, I don't want to hear about hopping back on a Chat to figure things out. Please improve your system.

Fiat Lux - ASIA
Level 15

How to contact support via email ?


@V Conrad wrote:

Mind you, this is all for two measly $10 fees our company received for payments from our clients, that are incorrect and need to be removed. It's simple. 

 

@V Conrad 

It is Global Community. Do you have a QBO Global account or a QBO US account with QuickBooks Payment? 

V Conrad
Level 1

How to contact support via email ?

Not sure? Probably US. Does that make a difference? In searching for how to contact QB support via email, this is the thread that comes up, so after finding that users are running into similar Customer Service issues, I wanted to also make my situation known/clear to QB. 

 

Hopefully Customer Service is a top priority for QB Global or US. Let me know if you have some guidance for reaching real help by email, as Chat and Phone aren't cutting it!

Fiat Lux - ASIA
Level 15

How to contact support via email ?

QuickBooks Payment doesn't work with QBO Global version. If you are using QBO US version with QuickBooks Payment, you may accept ACH payments for your invoices. It is their new policy to charge a processing fee for 1% or max $10 per transaction. You have to use another payment processor to accept ACH for free.