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2rerik
Level 1
posted
‎June 02, 2021 10:32 AM
last updated ‎June 02, 2021 10:32 AM

International Account vs. US account

My account has been created as an International account while it should have been a US account. It's causing addresses on our printouts to be wrong etc. This is not possible to change in setting. I'm not getting anywhere with Quickbooks support or US Sales Team so I am lost.

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Best answer June 02, 2021
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Giovann_G
Moderator
Moderator
‎June 02, 2021 02:33 PM

International Account vs. US account

I know the importance of having a correct region, 2rerik.

 

As of the moment, the option to change the region or country of your QuickBooks account is currently unavailable. You may consider canceling your account and start a new account by choosing the country first at this link: https://quickbooks.intuit.com/choose-country/.

 

Here's how to cancel an account:

 

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Click the Billing & Subscription tab.
  4. In the QuickBooks section, choose Cancel subscription.
  5. Click Continue to cancel, then select Continue to cancel again.
  6. Follow the online steps, then hit Submit and cancel subscription.
  7. Click Got it. 

In addition, I'd suggest exporting your data to Excel or CSV files before canceling the account. Then, you can upload or import them once you have a new account with the correct country.

 

Feel free to check these handy materials here for more insights about importing data:

 

 

Let us know if you have further questions about managing your subscription. We're open 24/7 to back you up. Take care!

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4 Comments 4
AileneA
QuickBooks Team
QuickBooks Team
‎June 02, 2021 12:31 PM

International Account vs. US account

Hello, 2rerik. 

 

Thank you for reaching out to the Community. This requires contacting our support team. Since it requires accessing your account, I suggest reaching out to our QBO Care Team for further assistance. One of our specialists can review the setup of your company and help you with this. 

 

To contact our support, here's how:  

 

  1. Go to the Help menu in the upper right hand to open the Search window.
  2. From there, scroll down to click the Contact us link.
  3. Type the issue or topic under the What can we help you with section and then hit the Let’s talk button.
  4. Tap the Chat option.

 

For more information about the support type and hours, check out this guide: How and when can I contact Support? 

 

Please know the Community has your back. If you need further assistance when working in QuickBooks, click the Reply button and post a comment. I’ll jump right back in to help. Have a good one.

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2rerik
Level 1
‎June 02, 2021 01:50 PM

International Account vs. US account

I all ready talked to support - they directed me to US Sales which was a dead end.

Reply
Giovann_G
Moderator
Moderator
‎June 02, 2021 02:33 PM

International Account vs. US account

I know the importance of having a correct region, 2rerik.

 

As of the moment, the option to change the region or country of your QuickBooks account is currently unavailable. You may consider canceling your account and start a new account by choosing the country first at this link: https://quickbooks.intuit.com/choose-country/.

 

Here's how to cancel an account:

 

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Click the Billing & Subscription tab.
  4. In the QuickBooks section, choose Cancel subscription.
  5. Click Continue to cancel, then select Continue to cancel again.
  6. Follow the online steps, then hit Submit and cancel subscription.
  7. Click Got it. 

In addition, I'd suggest exporting your data to Excel or CSV files before canceling the account. Then, you can upload or import them once you have a new account with the correct country.

 

Feel free to check these handy materials here for more insights about importing data:

 

 

Let us know if you have further questions about managing your subscription. We're open 24/7 to back you up. Take care!

Reply
Fiat Lux - ASIA
Level 15
‎June 02, 2021 10:38 PM

International Account vs. US account

@2rerik 

You should open a new blank QBO US version

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

 

then purchase a 3rd party migration service or utilize the following migration tool

https://transactionpro.grsm.io/qbo

 

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