cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
1231 4618 6237 484
Level 1
posted
‎August 03, 2021 02:26 AM
last updated ‎August 03, 2021 2:26 AM

Re: Subscription Renewal

MY SUBSCRIPTION HAS EXPIRED IT SAYS "Your subscriptions were suspended because we couldn’t process your payment. Want to keep your pricing and reactivate your plans? Resubscribe by 23/08/2021"  But does not show otherr payment options except netbanking - i want to pay using my credit card

Reply
1 Comment 1
Ethel_A
QuickBooks Team
QuickBooks Team
‎August 03, 2021 04:13 AM

Re: Subscription Renewal

Welcome to the Community, @1231 4618 6237 484.

 

I'll make sure that you'll be able to renew your subscription in QuickBooks Online.

 

Currently, your subscription can only be reactivated through net banking. If you wish to change your payment method to a credit card, I'll be happy to share the steps with you.

 

Here's how to change your payment method to use your credit card:

 

  1. Click the Gear icon in the top right corner.
  2. Select Account and Settings.
  3. Choose the Billing and Subscription tab.
  4. In the top section, you'll see your credit card information beside the Payment method.
  5. Click Edit to enter your new card information.
  6. Select Save.
  7. Click Done.

 

I'm adding this article to help you update subscription info in QuickBooks Online: Manage billing, payment, and subscription info in QuickBooks Online.

 

You can always click on the Reply button if you need further assistance in updating the payment method of your QuickBooks Online account.

Reply