Let's run some troubleshooting steps to isolate what causes the error message, info-everestedu-.
If you've selected an item yet, you're still prompted with the same error, let's open QuickBooks on a private window. It is the first step to determine any browser-related issues. You can use these keyboard keys to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, we may go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
We can also switch to a different supported browser as alternative.
I've also included this reference as your guide in recording an expense transaction: Enter and manage expenses in QuickBooks Online.
I'm just a post-away if there's anything that I can help. Keep safe!
