Hello there, orosanya omotayo.
We can try logging into an incognito window to determine if it's a browser-related issue and update your subscription from there. If you haven't tried it yet, you can follow the shortcut keys below, depending on what browser you're using:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, we can go back to our main browser and clear the cache. This is to start your data fresh and help QuickBooks to work well. Lastly, you can use other supported browsers like Mozilla, Google Chrome, Microsoft Edge. If the same thing happens, you can contact our support team by clicking the Help icon within your QBO account. They'll guide you further to do it successfully.
Also, I'm adding the articles below for additional information about updating details in QBO:
Let me know if you need anything else. I'm always here whenever you need help. Take care always and stay safe!
