Welcome to the QuickBooks Community, @finance165.
Just to clarify, can you share with me additional details about your subscription issue? This is for me to take a better look at it.
Meanwhile, if you're trying to renew your subscription, you can follow the outlined steps below:
- Go to the Gear Icon and select Your Account under Your Company.
- Click the Renew to the right of the Subscription Status.
- A subscription renewal screen will open. If you already have an activation code, select that option and follow the instructions.
- Add the Billing Address details and check the Terms and Condition checkbox.
- Click Continue or Make Payment.
- Select the Payment option and follow the instructions to complete the renewal.
For detailed steps on how to reactivate your subscription, kindly refer to this article: How to resubscribe or reactivate QuickBooks Online.
Also, you can easily update your credit card info, upgrade your subscription, or make other changes to your account through the Billing & Subscription tab. To learn more about it, kindly refer to this article: Update billing, payment, and subscription info in QuickBooks Online.
In case you need to contact our Customer Support Team, you can follow these steps:
- Go to the Help menu, and select Talk to a human.
- Choose Talk to a human again.
- Proceed with I still need a human.
- Click the Contact us link.
- Select Start messaging.
You can check our support hours and types so you'll know our availability and they can help you on time.
Additionally, I'll share some good articles as your reference: Help Articles for QuickBooks Online. It contains more information on how to handle your billing and subscription as well as links on how to manage your QuickBooks Online account.
Keep in touch with me if you have an additional concern. I'll appreciate the opportunity to help. Stay safe and take care always.
