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lakminif703-gmai
Level 1
posted
‎October 16, 2021 12:55 AM
last updated ‎October 16, 2021 12:55 AM

There is a technical error that we can not repair.

wen we enter expenses retrained earning shows the same previses balances.
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1 Comment 1
Jen_D
Moderator
Moderator
‎October 16, 2021 04:15 AM

There is a technical error that we can not repair.

Thanks for visiting our the QuickBooks Support page, @lakminif703-gmai.

 

I'm here to help you with your reporting concern in QuickBooks Online. Have you tried opening a private browser and accessing the report there? Unexpected issues with QuickBooks reports are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

 

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Try running the report again this time. If it shows the correct data, clear the cache to resolve browser issues in QBO. Using a different browser can also help.

 

If you have other questions about QBO reports, or need further help with this login concern, just post here again. I'll be right here to help. Have a good one!

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