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ipavanbajaj
Level 1

Unable to get Quick results in quick search option. I tried clearing cache, removed temp. files log out login. but sme problem

 
1 Comment 1
RCV
QuickBooks Team
QuickBooks Team

Unable to get Quick results in quick search option. I tried clearing cache, removed temp. files log out login. but sme problem

We can perform some troubleshooting steps to get this sorted out, ipavanbajaj.

 

I appreciate you for performing some solutions to resolve this one. There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes the odd behavior when using the Search feature in QuickBooks Online (QBO). To better isolate this issue, try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Then, try getting a quick result in the Search field again. You can also use a supported, up-to-date browsers to roll out the possibility of a browser-related issue. If the same thing happens, please contact our Customer Support Team to investigate what's causing this issue. Here's how:

  1. Sign in to your QuickBooks Online (QBO) company.
  2. Go to the Help menu.
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose the Start a chat option.

 

Feel free to visit our Help Articles page for more insights about managing your business in QuickBooks.

 

You can always update us on the result after contacting our support in the comment below. I'd like to ensure this is resolved for you. You have a good one.