Unable to renew the subscription account

shivraj · ‎April 06, 2022

Hi Quickbooks team,

With reference to company id 1231 4610 7241 389. often i am getting the message that "We were unable to process your payment". i have been trying from last two months to renew the account while using debit card/Credit card/Net banking' but still getting message that " we could not renew your account".

Highly appreciate your feedback and quick resolution, as it's really frustrating to repeat the same process without resolution.

Thanks

CATTS Apac India Private Limited

Archie_B · ‎April 06, 2022

Good to see you here in the Community, shivraj.

Let me help and make sure you're able to renew your QuickBooks Online subscription.

It's possible that the credit card, debit card, or cash card you're using is expired or inactive. Also, some of the banks has restrictions when it comes to online transactions. You can reach out to your bank so they can review your account.

If everything looks good with your bank's end, we can perform troubleshooting steps to ensure there are no underlying browser issues. We can start by using a private window in accessing your QuickBooks Online account and process your renewal from there.

Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P

If it's good and you successfully renew your subscription, you can go back to your regular browsing window and clear some cache. This will remove corrupted temporary internet files that can cause some unusual behavior.

You may also try other supported browsers for the best experience while using QuickBooks Online.

Feel free to let me know how this goes or if you still need further assistance managing your billing and subscription. I'll be here to help. Have a great week!