cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
info1622
Level 1
posted
‎May 09, 2021 04:37 PM
last updated ‎May 09, 2021 4:37 PM

WE ARE UNABLE RESUBSCRIBE. pLEASE CALL BACK MOST URGENT.

 
Reply
1 Comment 1
MJoy_D
Moderator
Moderator
‎May 09, 2021 05:17 PM

WE ARE UNABLE RESUBSCRIBE. pLEASE CALL BACK MOST URGENT.

I can help you with resubscribing to the account, @info1622.

 

Can you tell us more about the error you're encountering when trying to resubscribe to the account? That'll help us get the best resolution for the error you're having.

 

The error you're having when trying to resubscribe can be caused by your browser's cache. 

 

You can clear your browser’s cache and cookies to fix them. But first, try using a private browser or an incognito window when trying to resubscribe. If you subscribe successfully, then you can clear the cache in the one that you're currently using.

 

Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N 
  • Microsoft Edge:  CTRL + Shift + P

 

If it works, here's more information on how to clear your browser's cache: Clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. 

 

You can also try to resubscribe using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

 

You can check on the following article on how to resubscribe to the account: How to resubscribe or reactivate QuickBooks Online.

 

In case you still want to contact our Customer Support team, you can reach them through chat. They're open M-F, 9:30 AM to 6:00 PM.

 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Click on the Contact Us button and provide some details about this concern.
  3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
  4. You'll now be provided options on how to connect to our Customer Support. 

 

Check the following article for more information about the type of support we offer and its availability: QuickBooks Online Support.

 

Let me know if there's anything else that I can help in resubscribing. I'm always here to assist. Take care and have a great rest of the day!

Reply