Hi, nadine.
I know some information about the issue with QuickBooks Online pages not fully loading or becoming stuck, as well as how to resolve it.
There are times wherein stored temporary internet files in your computer becomes corrupted or outdated causing the frequently visited pages to load slowly or stuck. We can resolve this by performing some troubleshooting steps and ensuring that there are no underlying browser issues.
To start with, open your QuickBooks Online account in a private/incognito window. Use the following keyboard shortcut to open a browser, depending on which one you have:
- For Mozilla Firefox; press Ctrl + Shift + P.
- For Google Chrome and Microsoft Edge: press Ctrl + Shift + N.
- For Safari: press Command + Shift + N
If everything looks good, then you can go back to your regular browser window and clear its cache. It removes outdated and corrupted internet files that are causing issues like the one you're having.
You can also use other supported browsers for the best experience while working in QuickBooks Online.
Return to this thread and let me know how things are going. I'll be right back to check on your response.
