I get how frustrating the "Could not determine Node Type (Code PLT 2000)" error can be, especially after contacting the Helpdesk without a fix, @eveline. I'm here to share some information about this issue and to prevent this from recurring.
When you record a tax payment and you're encountering a "code: PLT-2000", it is recommended to perform basic browser troubleshooting to rule out any browser-related issues. Know that browsers accumulate temporary internet files that can affect your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks. See the following keyboard shortcuts for suitable browsers to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Check out this article for a step-by-step process on clearing your cache: Clear cache and cookies to fix issues when using QuickBooks Online. This way, you can access QuickBooks with a clean slate. You can also use a different supported that might prevent this issue from recurring.
In addition, I'll share this resource to help you file your VAT return and payments so your VAT payable stays accurate: File your VAT return and record VAT payments in QuickBooks Online.
I'll be around if you need anything else. Just reply to this response or post more questions about tax payment so we can offer our help again.
