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yashita
Level 1

While Log in into Quickbooks of a particular company and quickbooks showing that company in the Cancelled one but we do have a subscription

We are not able to fetch our data 
1 Comment 1
Carneil_C
QuickBooks Team

While Log in into Quickbooks of a particular company and quickbooks showing that company in the Cancelled one but we do have a subscription

This isn’t the kind of impression that I’d like you to have, @yashita. I'll provide some insights on your query about your QuickBooks Online account.

 

Beforehand, let's ensure that you've chosen the right company when logging in to QBO. If you're subscribed to more than one company, here's how you can switch between them quickly:

 

  1. Go to Settings.
  2. Under Profile, select Switch Company.
  3. From the list, select the company you want to switch to.

 

Otherwise, if the issue persists, I'd recommend contacting our support. This way, they can pull up your account in a safe environment and investigate this matter further to see why it's showing canceled.

 

Here's how you can reach out to them:

 

  1. Click the Help menu.
  2. From the pop-up panel, go to the Search tab.
  3. Click the Contact Us button.
  4. In the text box, type in your concern. 
  5. Click Chat with us.

 

To ensure that we address your concern on time, you can check our available hours when contacting our support.

 

In case you need help with the export process in the future, feel free to review this handy article: Export data, reports, lists, and more from QuickBooks Online.

 

Let me know if you have follow-up questions or concerns about managing your QBO account or transactions. I'm more than happy to answer them for you. Take care always.