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murtadza
Level 1

Why cannot cancel? Error message

 
1 Comment 1
ChristieAnn
QuickBooks Team

Why cannot cancel? Error message

Hi there, murtadza.

 

Can you please provide additional information on what specific error message you received? Any further details are appreciated so I can present accurate information.

 

In the meantime, I recommend accessing your account using a private window and log in from there. There are times when a browser's cache data becomes full of frequently-accessed page resources or damaged. This causes unusual behavior in the account like unable to cancel subscription or transactions. And, private browsing doesn't store local files or cache.

 

To open a private browser:

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online. If the steps above didn't work, use another supported browser as an alternative.

 

You can refer to this article to see different information about the canceling subscription in QuickBooks: Cancel your QuickBooks Online subscription. This also provides a link on how you can resubscribe your account in the future.

 

Please also refer to this article to view details on when to void or delete a transaction in QuickBooks: Void or delete transactions in QuickBooks Online.

 

You can always count on me if you need anything else with managing your account. I'm always here to address them for you. You have a good one.