Absolutely disgusting customer support.
I have been facing troubles since a month to have Razorpay integrated in my account. I trued escalating this to you "Renewal Consultant" Mita Mallick on [email address removed]
This has been going on since last 30 days and your agent on mail has stopped responding. On asking them to mark their team or senior on the mail, she stopped replying. I went to your Chat agent and they're horribly foolish to ask "how many accounts I'd like to renew" every time! I never asked for renewal! I never mentioned renewal! The chat agent promised me a call back for Monday 3rd May 2021, but I didn't receive any call back. Case number - [removed]
I started a new chat today and again I was asked how many accounts I'd like to renew, and then I was told that call support is not available in India. If that was the case, why was I assured a call back on Friday?
When we started our subscription, we were getting timely responses on mail from Mita and the phone support was available whenever we needed. After a month or so, everything stopped. We had taken subscription only because we were assured to have on call customer support. And you cannot alter this offering when the subscription is paid to you. You are not offering any assistance to use your product and your customer support is absolutely inefficient to resolve our queries and explain features of your own product. We'd want our money back and also to say this will be reported at our cybercrime department too.
We shall be reporting for misinformation, negligence and incomplete online services.
This is not the impression we want you to experience when getting in touch with our support team, hellogramilo-gma.
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