Thank you for posting here in the Community. I can provide some clarification about contacting QuickBooks Support.
To answer your question, yes, you can contact our QuickBooks Support Team. However, you'll need to use the Start a chat feature from the Help menu to get hold of someone.
Go to the Help menu at the upper right.
Choose Contact Us.
Enter your specific concern in the What can we help you with? box.
Click Let's talk.
Select Start a chat.
As always, if you need tips and related articles in managing your account, you can check out our QuickBooks Community help website. Please remember you can always share your issues and concerns related to QuickBooks in this public space.
Drop me a comment below if you have any other questions. I'll be happy to help you some more.