I have 2 PCs that crashed. I installed QB desktop on new PC but cannot register the program as its telling me i have too many devices for my subscription (I think my limit is 2). There is no clear way to resolve this using the online portal. The message says 'call QB' but no one ever answers and I'm hold forever. This a major problem as I now without any accounting package for which I am licensed. Help please.
Thanks for joining this thread, @ADR Ottawa.
Let's perform some troubleshooting steps, so you can register the program seamlessly.
Before doing so, QuickBooks Desktop is designed to work with specific system requirements to ensure compatibility, and prevent system related issues when using the program.
You can check these articles to know more about the specifications of the product you're using: System requirements for QuickBooks Desktop 2021
Since you're having trouble registering your QBDT to a new computer, we can download the QuickBooks Tool Hub. This tool helps fix common errors when installing QBDT.
Once done, use the QuickBooks Install Diagnostic Tool. Here's how:
For detailed steps, check out this article: Fix QuickBooks Desktop install errors.
Please note the articles I've shared are for the QBDT US version. However, it will also work with your company file.
You can also visit our Community Help website for reference if you need tips and related articles about managing your business in QBDT: Self-help.
Keep me posted for additional questions or other concerns. I'd be more than happy to help. Have a great day ahead!
I've got your back, @ADR Ottawa.
You can manually activate your QuickBooks Desktop after installing it. To do so, refer to these steps:
For your reference, please visit this link: Get help if you can’t activate QuickBooks Desktop.
If the issue persists, I highly recommend getting in touch with our technical support team. They can pull up your account in a secure place and register it for you. To connect with them, please follow these easy steps:
I also encourage you to visit our QuickBooks Help page. From there, you can browse articles or get some ideas from other QuickBooks users and experts. This way, you'll get more insights that can help you with your QuickBooks tasks.
Let me know how this goes and leave a reply below. I'm always around to give further assistance to help you with any concerns you have with QuickBooks. Have a good one.
No this does NOT work. I have done it 10X AT LEAST, even after installing and running the QB Toolhub. The problem is the system detects too many devices that exceed my licence. I will repeat: the system detects too many devices that exceed my licence. This has to be resolved on the back end at QB. That is what I keep trying to say and no one is listening and no one answers the phone when you call and the chat line does not work. For goodness sake, this is a NIGHTWARE experience dealing with you people. Every other software company I have ever dealt with on similar issues resolves these things in 5 minutes. I depend on this accounting to run my business and I HAVE NO ACCOUNTING SOFTWARE now! It is beyond brutal trying to get this issue resolved. I am wasting hours and hours of my own valuable time on something that you people should have resolved or provide an easy way for the customer, e.g. to log into their account and remove devices. How hard would that be? But no, QB doesn't offer that for inexplicable reasons.