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wongliting
Level 1

I can't reach Quickbooks live chat and there is no option for "call back" on Malaysia site. Urgently need assistance from Quickbooks live officer. Any advice?

 
3 Comments 3
AlexV
QuickBooks Team

I can't reach Quickbooks live chat and there is no option for "call back" on Malaysia site. Urgently need assistance from Quickbooks live officer. Any advice?

Welcome to QuickBooks Community, wongliting.

 

Let me show you how to reach out to them. You may follow these steps:

 

The new "Help" menu interface: 

  1. Go to the (?) Help icon and enter Talk to a human.
  2. Click the Contact Support Team. When asked by the bot, enter a keyword of your concern.
  3. Select No, I still need help, then proceed with the Contact Support Team again.
  4. Tap Start a chat.

For the old "Help" menu:

  1. Click the Help icon, then the Contact Us button.
  2. Enter a keyword of your concern in the What can we help you with box.
  3. Proceed with the Let's talk button.
  4. Select Start a chat.

Also, you'll want to post your concern here. QuickBooks Community is available 24/7 to assist you. Lastly, you may visit the QuickBooks Help page for more articles that may help you in managing your business.

 

We'll be here if you have more questions. We'll respond as soon as we can.

wongliting
Level 1

I can't reach Quickbooks live chat and there is no option for "call back" on Malaysia site. Urgently need assistance from Quickbooks live officer. Any advice?

Dear Alex, thank you for your reply! I followed your advice and unfortunately the "Start a Chat" function still does not work. Once I completed the details requested, the system shows an empty chat box windows (it seems like a bug and nothing happens even I have waited for more than 20 minutes). 

 

Regarding my concern, I would like to follow up on my case no. [removed]. This is regarding my subscription fee and I think it's best not to discuss openly here. I will appreciate it if you could email me and I will reply you there. Thanks very much Alex!

RCV
QuickBooks Team
QuickBooks Team

I can't reach Quickbooks live chat and there is no option for "call back" on Malaysia site. Urgently need assistance from Quickbooks live officer. Any advice?

Thanks for coming back. This is not the impression we want you to experience, wongliting. 

 

I appreciate the time and effort you've spent contacting our chat support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.

 

I know this isn't the kind of service you expected us to deliver. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. In this case, please try reaching out again to our support agent on their available time.  

 

Regarding your subscription fee concern, only our Customer Support Team has the tool to see the charges. Wherein, they'll pull your account in a secure environment and provide you details about your fee inquiry. Feel free to Visit our QBO Help Articles page for more insights about running your business in QuickBooks Online. 

 

The Community will always have your back if you have additional concerns. Assistance is just one post away. Take care always.