Need to speak to an Expert for re-suscription

Welcome to the Community, @ameer2.

When you mentioned, "I need to re-subscribe but downgrade my subscription," did you mean that you want to re-subscribe and then downgrade your account? If so, you'll need to update your payment details first, as your account is currently suspended.

Here's how:

1. Select the Gear icon, then select the Billing & subscription tab.
2. Under Payment method, select Edit.
3. Enter the full credit card information by typing in the complete card number, name on the card, expiration date, and security code. Verify that the billing address in QuickBooks Online is the same one that appears on your credit card statement.
4. Select Save Changes. The suspension should be cleared within 24 hours.

Once your status is cleared, you can proceed with downgrading your account.

1. Select the Gear icon, then select Account and settings.
2. Click Downgrade your plan.
3. Select the plan you wish to downgrade from. 
4. Follow the prompts to complete the downgrading process.

However, If you mean that your account has been downgraded after re-subscribing, you can contact our live support expert for further investigation of your issue.

Here's how:

1. Log in to your QuickBooks account.
2. Select the Help (?) icon.
3. Scroll down to select the Contact Us button and follow the prompts.
4. You'll be able to request a callback or start a live chat with an expert.

If you have follow-up questions, please don't hesitate to click the Reply button.

I cannot process payroll even though my subscription says active

Welcome to the Community, Carol1122. Could you please confirm the county or region of your QuickBooks Online (QBO) account? Any information would be appreciated.

In QuickBooks Online, the payroll feature is fully integrated with accounts based in the United States, the United Kingdom, Canada, and Australia. If your QBO account is set to the Global or International version, it doesn’t come with a built-in payroll feature. The ‘Active’ status shown on the Subscriptions and Billing page refers only to your accounting subscription, not a payroll subscription.

However, if you're currently using a third-party payroll provider, I suggest reaching out to their support team for further assistance.

Moreover, if your account is based in the US, UK, Canada, or Australia and your payroll subscription is active, we can perform troubleshooting by signing out of your account and then signing back in. If the issue persists, you can contact our Live Support team.

Feel free to reply to this post if you have more questions or need additional assistance. We’re happy to help.