I'm here to make sure your concern will be addressed properly, @bills5.
If you're trying to make payment for your subscription it would be best to contact our Customer Support Team. They have tools that can check your account securely and process the payment for you.
Here's how to reach them:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Start a chat.
These instructions are also available from our guide on contacting QuickBooks Online support for your convenience. Please keep in mind that this is a public forum, and you should refrain from sharing any personal or private business information like your contact number.
Also, if you need to open a new account, you can click the link shared by our Community Backer Fiat Lux - ASIA to subscribe. For the detailed steps on how to resubscribe your account, refer to this article: How to resubscribe or reactivate QuickBooks Online.
I've also added here some resources that you can check out about updating your billing details in QBO:
Please let me know how it goes or if you have any additional questions. I want to make sure everything is taken care of for you. I'll be here to help. Have a great day, @bills5.
