I'd definitely love to help you here in the Community, kumar2care, but I'm a little bit confused.
Can you please provide me some additional information on your inquiry in QuickBooks? I'd be happy to provide you the exact solution that you need.
However, If you wish to speak with the previous agent and determine the current status of the query. The good news is since you've your case reference number, it's easy for the representative to track your prior conversation.
For your reference, I'm also adding here a link that you can visit. It contains some helpful articles on how to manage your QuickBooks and fix its common errors: Get started with QuickBooks Online.
I'm looking forward to your response. And I'll keep an eye open on this thread. Have a great day, and stay safe!