I want to renew my subscription. I am using quickbooks online since 2 years & paid for it annually. Now my subscription is renew it but it is showing for 3 years. Previously I had paid Rs.4999+GST annually. Now it is showing Max 36000 for 3 years. I am not able to understand. Can you please help me.
Hi there, @Prajakta dokh. I'm here to make sure your concern will be addressed properly without a moment's delay.
Since your concern is sensitive and requires confidential information about your Intuit account, I recommend reaching out our QuickBooks Customer Care Team. They have the tools to check your account securely and verify your subscription details.
Here's how to reach out to them:
Click the (?) Help icon in the upper right-hand corner of the Dashboard.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click I still need a human.
Select Contact Us to connect with our live support.
Choose Start a chat.
To reach us on time, our Live Help is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.
I've also added here some resources that you can check out about updating your billing details in QBO: