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Prajakta dokh
Level 1
posted
‎January 12, 2021 03:37 AM
last updated ‎January 12, 2021 3:37 AM

Quickbooks subscription renewal

Hi there,

 

I want to renew my subscription. I am using quickbooks online since 2 years & paid for it annually. Now my subscription is  renew it but it is showing for 3 years. Previously I had paid Rs.4999+GST annually. Now it is showing Max 36000 for 3 years. I am not able to understand. Can you please help me.

 

Thanks.

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1 Comment 1
LieraMarie_A
QuickBooks Team
QuickBooks Team
‎January 12, 2021 04:27 AM

Quickbooks subscription renewal

Hi there, @Prajakta dokh. I'm here to make sure your concern will be addressed properly without a moment's delay.

 

Since your concern is sensitive and requires confidential information about your Intuit account, I recommend reaching out our QuickBooks Customer Care Team. They have the tools to check your account securely and verify your subscription details. 

 

Here's how to reach out to them:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Start a chat.
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To reach us on time, our Live Help is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

 

I've also added here some resources that you can check out about updating your billing details in QBO:

 

This should point you in the right direction. You can always visit us here in the Community if you have any general questions about QuickBooks. I'll be around to help you. 

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