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We appreciate your posting your concern here in the Community, userinvoices
Based on the details you've mentioned, you've already contacted our Customer Care Team. And with that, they've already provide the basic troubleshooting steps when dealing with errors related to the connection interruptions.
When integrating with QuickBooks Online, we always consider the status of the third-party applications such as RazorPay. They might have a website maintenance or other server activities that can likely cause the interruption between the two programs. I'd recommend contacting the RazorPay's support to verify this one. Once they're done with the maintenance, you can go back to QuickBooks Online and try the payment gateway one more time.
If the same thing happens, you can visit the Intuit Developers page. We have developers, engineers, and other QBO users that might be using the same payment gateway. From there, you can check other posts or create one.
Keep us posted so we can further assist you this.
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