Hi @1935 1470 6451 274,
Welcome to the Community. I'm here to help you fix it so you can use the Chat option in QuickBooks Online.
Features that aren't working usually happen when there are issues in the web pages. I suggest using a private browser to open your account and see if you can use the chat app.
It doesn't use the cache, which stores data that creates browser-related problems. Please use these keyboard shortcuts depending on the browser you're using:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If it works, I recommend you switch back to the regular browser and clear its cache & historical data. This helps to restore the default setup of the browser.
In case private browsing doesn't work, use another supported web engine to get the best and most secure experience with the program.
Also, please make sure you're contacting them within the specific time frame. Our Customer Support Team is only available from 9:30 AM - 6 PM IST (Monday - Friday).
For additional reference, you can use the following article as a guide on how to improve the performance of your QuickBooks, like how to ensure your operating system is up to date and the list of recommended browsers: Why is my QuickBooks Online slow?.
You're always welcome to post any questions you have in this space related to the features. I'll be happy to help you some more. Have a good day.
