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info1454
Level 1
posted
‎January 11, 2021 08:03 AM
last updated ‎January 11, 2021 8:03 AM

Currently we are facing two major issues with our system. 1. Attached journal entries are not reflecting in our trail balance 2. we are unable to get the trial balance

 
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1 Comment 1
SarahannC
Moderator
Moderator
‎January 11, 2021 10:26 AM

Currently we are facing two major issues with our system. 1. Attached journal entries are not reflecting in our trail balance 2. we are unable to get the trial balance

Hello there, info1454.

 

The issue you're experiencing about the Trial Balance could be browser-related. You can refresh your browser by clicking the Reload icon or pressing F5 on your keyboard. Once done, proceed with the steps below to resolve this unexpected behavior by logging in to your account in a private browser. See the shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you're able to get the correct data in the Trial Balance, we can clear the cache of your regular browser. It removes any browser-related issues and refreshes your browser's settings. Also, you can use other compatible browsers.

 

Here are some articles that you can check for additional information about handling reports:

 

 

Let me know if you have other questions with QuickBooks Online. Take care and stay safe.

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