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userfinance23
Level 1

Hello, when I'm exporting some account report to excel file not all columns is exporting. missing debit and credit column and etc

 
1 Comment 1
ShangY
QuickBooks Team

Hello, when I'm exporting some account report to excel file not all columns is exporting. missing debit and credit column and etc

Welcome to the Community, @userfinance23.

 

To ensure that I'll be providing an accurate resolution, could you specify what report are you trying to export? This would help me determine the root cause why the columns are missing. 

 

In the mean time, let's perform basic troubleshooting steps. This unexpected behavior may be due to browser issues. 

 

  1. Open your account using an incognito window.
  2. Restart your browser.
  3. Clear cache.
  4. Add Intuit as a trusted site.

 

Once you've successfully export your reports, you'll want to save customisation for future use. Check out this article: Customise reports in QuickBooks Online.

 

Please get back to us by replying in this thread if you have follow-up questions when exporting your reports or if you have other concerns within the program. We're always here to help. Have a good one.