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chibuzor-numberh
Level 1

How do I change the Location list label to something else? The option to choose from the preset drop down no longer appears after enabling Classes and Locations.

 
3 Comments 3
LeizylM
QuickBooks Team

How do I change the Location list label to something else? The option to choose from the preset drop down no longer appears after enabling Classes and Locations.

Good day, chibuzor-numberh.

 

I'll help you change the location list in QuickBooks Online. 

 

Let's perform basic troubleshooting steps to check if this is a web-related issue. Let's start by accessing your account in a private window to determine if this is the case. This mode prevents browsing history from being stored. Here's how:  

 

  • Mozilla Firefox: Press CTRL + Shift + P
  • Safari: Press Command + Shift + N
  • Google Chrome: Press CTRL + Shift + N 

 

f it works, then you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.

 

To learn more about how location works in QuickBooks Online, you can read this article: Set up and use location tracking. I also encourage checking our Getting Started Guide to help set up your company and learn the product basics.

 

Get in touch with us if you need further assistance in managing your classes and location. Doing so helps us provide the accurate assistance you need.

chibuzor-numberh
Level 1

How do I change the Location list label to something else? The option to choose from the preset drop down no longer appears after enabling Classes and Locations.

Very much appreciate the response. Clearing browser cache / in-private session didnt seem to help. Open to any other available options.

AileneA
QuickBooks Team

How do I change the Location list label to something else? The option to choose from the preset drop down no longer appears after enabling Classes and Locations.

Hello, chibuzor-numberh. 

 

I appreciate for following the suggested troubleshooting steps by my colleague. Since it didn't work at your end, I recommend reaching out to our customer support team. Our representative will be able to pull up your account and help you determine why you don't have the drop-down option to change the location list. Here's how to connect with us:

  

  1. Sign in to your QuickBooks Online (QBO) company.
  2. Go to the Help menu.
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose the Start a chat option. 

 

You can also customise your sales form by location to make it easier to track sales by a specific site. Kindly check out this article for the detailed steps: Customise sales forms by location. It contains a guide on how to edit or view contact information by location and reminders about the process. 

 

I'll be right here to help if you have other concerns. Enjoy the rest of your day and take care always.