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David-Ridgeway
Level 1
posted
‎September 07, 2020 08:46 PM
last updated ‎October 05, 2020 8:00 PM

I am not able to add Logo of the Company on reports while this function is working fine on another company on same account. can you please support?

 
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1 Comment 1
Kristine Mae
Moderator
Moderator
‎September 07, 2020 09:19 PM

I am not able to add Logo of the Company on reports while this function is working fine on another company on same account. can you please support?

I can help you add the logo, David-Ridgeway.

 

We'll have to check a few things to upload the logo successfully. It must meet these requirements:

  • Supported file types are.gif, .bmp, .png, .jpg, .jpe, or .jpeg.
  • The file should be smaller than 1 MB.
  • Have a bit depth (or colour depth) of 24-bits or less.
  • Use the standard RGB colour space (RGB).
  • The shape of the logo should also be square, instead of a rectangle.

You can open the logo in Microsoft Paint, then re-save it as a .jpg file. Once done, upload or add it one more time. 

 

You can also check this reference on how to add, customise, or remove logos on sales forms for more information.

 

We're just around to help you. You can keep us updated after trying the recommended steps. 

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