We want to get the best help for you, ali-m.
I'd like to make sure that we're on the same page so I can provide you the right amount of information. Is the amount showing on the Bank page or in the Chart of Account? Are they also showing on the reports? Any details or screenshot is appreciated so we can narrow down this issue.
'll be here waiting for your response to answer any questions I can. Have a great day ahead.
Hi there, ali-m.
I appreciate you for coming back to the thread to add additional information about your concern. With this, I'll ensure to share details on how transactions in the Balance Sheet report work in QuickBooks Online.
Cost of Goods Sold is an account that reflects the cost of materials and goods held in inventory and then sold. When you sell an item from your inventory, the Cost of Goods Sold increases by the amount you paid for that item when you purchased it. The difference between the income from the sale and the increase in the Cost of Goods Sold is the gross profit on the sale of that item. Then, inventory tracking has specific impacts on your Balance Sheet. This report shows the Inventory Asset accounts that are associated with your inventory-enabled Product/Service items.
The Cost of sale that shows in your Balance Sheet is usually based on the purchase cost of the item. That said, I suggest checking all the purchase entries to verify the amount being entered. This could be the reason why there are amounts for 3kd/4kd from the system.
Once you're able to find the purchased entries that show 3kd/4kd amount, you can open it. Then, remove the amount.
Please refer to this article to see steps on how you can run a specific report that will reflect all payments made to suppliers: Run a report with supplier totals.
I'm always here if you need further assistance with your report by leaving a comment below. Take care and have a wonderful day!
Thank you for getting back to us and performing the steps provided by my colleague above, @ali-m.
Since you’re still unable to find where these figures are coming from, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment and further check where these 3kd/4kd amounts and help you resolve it.
Here’s how to reach them:
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Here's everything that you need to know about running your Balance Sheet report: What is a Balance Sheet report?.
I’m always here if you need anything else with your reports and or anything else, just let me know by leaving a comment below. Take care and enjoy the rest of the week!