Projects - Not showing the Overview

Hello @graceytan,

Thank you for dropping by here in the Community. I'm here to help you correct the details showing in QuickBooks Online.

Missing information from the Project Overview can be an issue related to the web pages. We can use a private browser to access your account and see if the figures show up.

It doesn't use the cache, which stores data that creates browser-related issues. Please use these keyboard shortcuts depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If you can view the amounts, let's switch back to the regular browser and clear its cache & historical data. This helps to restore the default setup of the browser.

In case private browsing doesn't work, use another supported web engine to get the best and most secure experience with the program.

Let me know if the problem persists by leaving a comment below. If you can add more details about your QuickBooks region, it would help us check the issue.

Additionally, I recommend visiting the following article to guide on how to add existing expenses to a project in QuickBooks: Set up and create projects in QuickBooks Online.

You're always welcome to post any questions you have in this space related to the projects. I'll be happy to help you some more. Have a good day.

This "fix" doesn't work.  I've cleared the cache, I always use incognito in Chrome, I tried Firefox....  Still no Overview tab in Projects when I click on a project.

I tried to start a live chat and it's not available.  

Please help by making accessing technical support easier!

Thank you,

Rachel

Hello there, @rcservicesinc-ra.

Phone lines are now open. We temporarily suspended calls to prevent long hold times as we resolved a direct deposit payroll issue. To connect with our live support team, please follow these steps:

1. Go to the Help menu.
2. From the Assistant tab, type your concern. Example: Projects - Not showing the Overview.
3. Then, type Talk to a Human and click the Get help from a human option.
4. Choose either Chat or Callback. 

To ensure that a representative will assist you right away, please see our support hours page.

Also, to get a handy copy of your project data, you can run a report and export or print it. Here's how:

1. Navigate to the Projects menu.
2. Locate and click on the project. 
3. Select Project Reports. 
4. Click View on the Project profitability section. 
5. Modify any information you need to. 
6. Once ready, simply click the Export or Print icon.

Please know that I'm always around here in the Community to help. Just post a reply below if you have further concerns about projects in QBO. Keep safe.

I am having the same problem.  Did you ever find the fix ?

I'll take care of this query for you, @DPARENT.

The first thing you can check is the transactions in question. Ensure that they're under the correct project, so you'll see them in the Overview tab. To check, move to the Transactions tab and see if they're on the list. 

If they're present, I suggest opening your browser's private window. It will isolate the cache, which is the common cause of unusual behaviors.

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If that works, go back to your regular browser and clear its cache. Otherwise, open a different browser that's available to you. 

On the other hand, if the transactions in question aren't in the Transactions tab, you'll need to edit them. Change the sales transactions from the Customer drop-down menu and expense transactions under the Payee drop-down menu to the correct project. 

Check out this article if you have other questions about the Projects feature in QBO: Projects FAQ.

Let me know in the comments below if you have other questions about projects in QBO. I'll be glad to assist you further. Have a great day!

Has this issue been resolved?

I am experience this issue. The transactions are in the Transactions tab within in the project. But nothing is showing in the overview where it normally would. This happens only for certain projects. 

Hello there, @Ask4Noah. Thanks for joining the thread and bringing this to our attention.

To ensure we're on the same page, can you verify what projects not showing on the overview? Are these expenses? Also, have you done performing the troubleshooting steps provided by my colleagues above, which is to access your account via a private window? If not, I suggest doing it. 

However, if yes and the issue persists, this time, I recommend deleting and recreating the project. 

In the meantime, for more information on adding existing transactions to a project in QuickBooks, see this article: Set up and create projects in QuickBooks Online.

Please let me know how things go on your end. I want to ensure this gets resolved for you. Have a great day.

Certain users cannot see the breakdown in the project overview or all transactions. Though myself and one other user can how do we fix this so all sales team can see the breakdown of income and profit in the Projects view

Hi there, alexisn84.

Allow me to share some information about user permission in QuickBooks Online (QBO),

We can personalize their permissions or manage their user roles to allow them to work on specific tasks. This way, you'll be able to control what users can see and do in QuickBooks, such as the Project Overview.

Here's how: 

1. Log in as Primary or Company admin to the QuickBooks Online account.
2. Go to the Gear ⚙ icon.
3. Choose Manage users.
4. Find the user you want to edit. Then hit Edit in the Action column.
5. Select the User type ▼, then set the user settings if needed.
6. Once done, click on Save.

After that, ask the user to sign out and sign back into QuickBooks Online to see if they can now see the breakdown of transactions for the projects. For more information in managing users, you can check this article: Add and manage users in QuickBooks Online.

I've also added this link to learn more and help you track income, costs, and profitability by project.

Let me know if you have any further questions about project management in QBO. I'll gladly assist. Take care and have a wonderful day,

My service writer cannot see the overview.  Can you guys fix this issue?  

The details in this link:

Add and manage users in QuickBooks Online.

Are not accurate.  The options in the screenshot are not what I see on my user management screen.

Hello there, @ndamo.

Let's check the role or user type your service writer has to make sure they can access the Overview tab in the Projects menu and go through some troubleshooting steps so you can utilize the user management screen accordingly in your QuickBooks Online (QBO) account.

When you've added your service writer as a Standard (customised) or Company admin user, they'll be able to access the Overview tab in the Projects menu. You'll have to check their user type to ensure they can see specific tasks in QBO. To do this, here're show:

1. Go to the Gear icon or Settings ⚙.
2. Select Manage users.
3. Find the name of the service writer, then click Edit under the Action column.
4. You can change the User type ▼ or select the user settings you want to manage (if applicable).
5. Click Save.

After that, ask the service writer to sign out and sign in again into QBO to see the updates. Then, let them go to the Projects menu, open the project they want to review and go to the Overview tab. Please see the screenshot below for your reference.

On the other hand, you may have a browser cache-related issue in your account. That's why the screenshot or the demo in the Add and manage users in QuickBooks Online article is different on your user management screen. Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause performance issues using QBO.

To fix this, you can perform some troubleshooting steps. Start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go back to the Manage users page and manage users' profiles.

If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performance issues. However, if this matter continues, I'd recommend using other supported browsers.

Also, you may want to check out this article as your reference to guide you in managing projects and tracking your profitability in QBO: Set up and create projects in QuickBooks Online.

Please feel free to leave a comment below if you have other project concerns or questions about managing users' access in QBO. I'm always ready to help. Take care, @ndamo.

No, none of this works.  

As far as I can tell, anyone who needs access to a project overview must be a company admin, which I can't allow.  You charge people extra for the user management interface, but the roles are barely customizable.  

Thanks,

Noah

Thanks for getting back to us here in the Community, @ndamo.

Let's send feedback or product recommendations to help improve the features and your experience using QuickBooks Online (QBO).

We understand there may be limitations in managing user roles and access permissions to specific tasks in QBO. With this, I would encourage you to send suggestions or product recommendations. We'll take them as opportunities to improve the various features of our products.

Your valuable feedback will be forwarded and reviewed by our Product Development team and will help improve your experience while using the program. Here's how:

1. Go to the Gear icon.
2. Select Feedback.
3. Type in your recommendation in the Share your feedback field.
4. Click Next.
5. Follow the on-screen instructions to complete the process. 

Also, you may want to check out one of our Help pages as your reference to guide you in managing your QuickBooks account, users, and login credentials in QBO: Learn and Support for QuickBooks Online.

Please know that I'm always ready to help if you have other feature and account management concerns in QBO. Take care, and I wish you continued success, @ndamo.

It's been a year, thanks for nothing.

How is this still an issue after what appears to be 4 years of complaints on this?  This is something I used all the time in Quickbooks Desktop before being forced to conver to QBO this year.  

I appreciate your participation in this thread, @NLD1. Let's send feedback or product recommendations to help improve the features and your experience using QuickBooks Online (QBO).

As my colleague mentioned above, your valuable feedback will be forwarded and reviewed by our Product Development team and will help improve your experience while using the program. We highly value your suggestions and consider them while making product updates.

Here's how:

1. Click the Gear icon in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4.  Click Next to submit.

Once done, your valuable suggestion goes to our Product Development team to help improve your QBO experience. You can track feature requests through the QuickBooks Online Feature.

In this case, I want to ensure that someone will check your company's information to know each account location. Having said that, I'd like to redirect you to our Customer Care Team. This way, they can check your account in a secure environment and verify the information on each company since we can't verify your QuickBooks account here in the Community.

In the meantime, for more information on adding existing transactions to a project in QuickBooks, see this article: Set up and create projects in QuickBooks Online.

Please know that I'm always ready to help if you have other feature and account management concerns in QBO. Take care, and I wish you continued success, @NLD1.