This may be a browser-specific issue, @finance147.
To fix this, let's access your QuickBooks Online (QBO) account in a private browser. There are times that the browser is full of frequently-accessed page resources, thus causing a problem when running websites, like QBO.
Here are the shortcut keys you can use:
- Google Chrome: click Ctrl+ Shift + N
- Mozilla Firefox and Microsoft Edge: press Ctrl+ Shift + P
- Safari: hit Command+ Shift + N
If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.
Lastly, you can read this article about managing your account and reports: Reports and Accounting for QuickBooks Online.
Keep me posted if you have any other concerns. I'm just around to help. Take care!
