Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Let's get the issue resolved by doing primary troubleshooting steps, so you're able to see the Journal Entry (JE) with value in QuickBooks Online, @ilahondakalna.
To start, access the JE using a different private window to check if it's a cache issue or not.
Use these keyboard shortcuts:
Once logged in, re-create the transaction to check if the value is already functioning well. If it's working fine, clear the cache of your regular browser to erase the junk files. Using other supported browsers is a good alternative too.
If the problem occurs, I'd recommend accessing the JE Report to check the transactions you've previously created. All the journal entries are saved in the report, even without its value. From there, you have an option to edit or delete and re-create. Let me guide how:
If the issue persists after following the steps above, I'd recommend you to contact our Customer Care Support. They can investigate the root cause of the problem in safe surroundings. To ensure we address your concern quickly, our Chat Support is available Monday to Friday, 9:30 AM - 6:00 PM, IST.
Here's how to contact them:
Please browse through these articles about applying a journal entry credit to an invoice and other related topics.
Let me know if you have questions by hitting the Reply button below. I'm continuously glad to help. Take care!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.