Hello @dennis-chung-you,
Welcome to the Community. I can help you figure out what's causing the Trial Balance report not to balance in QuickBooks Online.
Your business needs to calculate the balance of each account at the end of each fiscal year. The balance refers to the total of that account on a date.
This type of report is a critical element of double-entry accounting. The total of all debits and credits in your Trial Balance report must match exactly.
The amounts reflected in the report depend on the balances. I recommend reviewing your data by clicking the figures shown in the Trial Balance.
It'll expand the details so you can view the amounts reflected under the Debit and Credit column. If you need to force your books to balance in specific ways, you have the option to use the Journal entry feature.
Please note you should have a good understanding of debits and credits. If you're unsure of the process, it would be best to seek expert advice from an accountant. This way, your books are accurate and error-free.
Also, reports in QuickBooks are customizable based on your needs. For more information about how you can personalize the filters and other areas, check out this link: Customise reports in QuickBooks Online.
Let me know if you have further concerns about the accounts or running reports. I'll be sure to lend a hand. Take care.
