cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Have a question you would like to ask our community of experts and fellow QuickBooks Accountants and SMB's? Post a question here
mscorporationx
Level 1

Unable to generate Working trial balance report. I require this urgent for ITR return and this system is not proving me this basic report required for ITR return.

Same problem occurred last year and after calling customer care it was solved. Now I am not even given access to call customer care. very disappointing about Quickbooks service
1 Comment 1
Rubielyn_J
QuickBooks Team

Unable to generate Working trial balance report. I require this urgent for ITR return and this system is not proving me this basic report required for ITR return.

I want to make sure you're able to generate the Working trial balance report in QuickBooks, @mscorporationx.

 

Let me help you fix this in no time. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. Let's log in to your account using a private browser.

 

Here's how: 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
  • Command + Shift + N for Safari

Once logged in, try to run the report. If it works, go back to your default browser and clear its cache and cookies to refresh the system. If the issue persists, I'd recommend using other supported browsers in accessing the tab.

 

Meanwhile, I'll be adding this resource if you have other concerns with managing reports in QuickBooks: Run reports.

 

Let me know if you have other queries generating reports in QuickBooks. I'll be glad to lend a helping hand. Have a pleasant day ahead.