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dominick-totalex
Level 1

We have been unable to run the vat report for 2 months now. Error message of 'Something went wrong'. Could somebody revert as we need this report ?

 
1 Comment 1
FritzF
Moderator

We have been unable to run the vat report for 2 months now. Error message of 'Something went wrong'. Could somebody revert as we need this report ?

Thanks for posting in the Community, @dominick-totalex.

 

We received reports regarding users getting the same issue in QuickBooks Online (QBO). A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.

 

In the meantime, I highly suggest contacting our Support team so they can add your details to our notification list. This helps our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2. In QB Assistant, enter the topic you need help with. You can also enter questions.
  3. Select Contact Us to connect with a live support agent.
  4. Choose a way to connect with us.

 

To learn more about managing VAT and reports in QBO, consider checking out this article: Run reports in QuickBooks Online.

 

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

 

Reach out to me in the comment section below if you have any additional questions or concerns. I'm more than willing to help. Have a great day!