If you were still unable to view the period of the VAT refund, let's access your account in incognito mode. You can use any of these keyboard shortcuts to launch a private window on different browsers:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
Once signed in, go back to your taxes page. If it rectifies the problem, clear the browser's cache. Clearing the history or log of sites resolves most issues with the web pages.
For tax-related concerns, check out our Help Articles for your reference. It provides you links to help you with your future task in QuickBooks Online.
Feel free to post here anytime you have concerns about recording your VAT refund in QuickBooks. I will be happy to assist you. Have a good one. Stay safe!