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khairraziaziz
Level 1

I am trying to chat with helpdesk. I got connected to the chat box, however I cannot type anything in the box and why there is no one from QB contacted me?

 
1 Comment 1
LieraMarie_A
QuickBooks Team

I am trying to chat with helpdesk. I got connected to the chat box, however I cannot type anything in the box and why there is no one from QB contacted me?

I'd love to help you with your issue about QuickBooks Online (QBO), @khairraziaziz.

 

The chat business hours may be off when you tried contacting us. Our Chat support team is available every Monday to Friday from 6:00 AM to 6:00 PM PST. Then, every Saturday between 6:00 AM to 3:00 PM PST. If you're using the QuickBooks Online Advanced version, you can contact them any time and any day. 

 

It'll also be my pleasure to help you here in the Community. Can you share with me some details about your concern? This way, I can provide you with the best resolution to help get you back to working on your business.

 

If you still wish to contact our Customer Care support, I'd recommend using the Get a callback feature from the Help menu. I'm sure that an agent would be happy to support you with any questions that you have. You can review our support hours to ensure they can assist you on time. 

 

Here’s how to request a callback:

  1. Go to the Help menu.
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk
  5. Select Get a callback. 
  6. Enter your contact details. 
  7. Click Confirm my call
    QBO HELP.JPG

 

In the meantime, I'd suggest visiting our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.

 

You can leave a comment below if you have any questions. I'm always here to help. Have a good one.