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I tried to delete the entry under “Payments” for Taxes, but didn’t allow. Refer to screenshots for both exceptions and payment deleting entry.

Dear Team,

 

We have been using QBO for our accounts since January 2018. Recently to sync with our audit period that is from May to April, we had to delete all invoices from January to April 2018. Invoices and other entries were deleted but it shows an exception report for all the filed and paid transactions. 

 

I tried to delete the entry under “Payments” for Taxes, but didn’t allow. Refer to screenshots for both exceptions and payment deleting entry.

 

Can you please assist how to go about it?

1 Comment
QuickBooks Team

Hi there, Mukesh. When preparing GST/Tax returns, the ent...

Hi there, Mukesh.

 

When preparing GST/Tax returns, the entries you have changed, deleted or added from the previous filing will show in the Exception Amount column. This cause the Exception report message to pop-up to ensure that no sales tax collected (or credits earned) are missed or duplicated when filing the current one.

 

For more details about GST/Tax Exception report, you can check out this article: https://community.intuit.com/articles/1760538.

 

On the other hand, you can try deleting the tax payment in the Liability Account History page.

 

Here's how:

 

  1. Click Accounting on the left side menu.
  2. Choose Chart of Accounts.
  3. Type VAT Suspense in the Filter by the name field.
  4. Click the Account history link.
  5. Click the Payment transaction.
  6. Click the Delete button.
  7. Click Yes to confirm.

If the same thing happens, I'd suggest reaching out to our Customer Support Team. They'll investigate what's causing this issue. They'll also help you file the VAT return for the current period.

 

Here's how to reach them:

 

  1. Click Help on the top menu.
  2. Choose Contact us.
  3. Enter removing VAT exception transactions in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose to Start an email to connect with us.

We have a link here where you can find articles about managing your GST/Taxes: https://community.intuit.com/browse/quickbooks-online-intl-taxes.

 

I'm just a reply away if you need anything else with VAT. Just add more details by posting a comment below.