Hello there, @oksanaa.
Let's ensure that you correctly set up your vendor's address so that when you pull up the Sales Tax Liability report it will not be under the state where your company is registered. Let me guide you on how:
- Go to the Expenses menu.
- Click Vendors.
- Double-click the name of the vendor, then select Edit.
- In the address column, click the preview address to open a Google map. Then ensure, that the location you've pinned is correct and update it if necessary.
- You can also use the MLTA as an acronym if the issue persists.
Also, when you edit the vendor's address, the changes should apply to their open bills, existing transactions, and reports. To check if the browser is already full of frequently accessed page resources (cache and cookies) causing this unusual response, let's sign in to your QBO using a private browser (incognito).
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Then, run the report again, if everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
However, if the issue persists even after trying the troubleshooting steps mentioned above, I would recommend getting in touch with our Support Team. They can review and check your vendor's setup to ensure that the address is not under any restrictions in your state. To reach them, follow this article: How and when can I contact QuickBooks Online support?
Additionally, I'll be sharing these links that will guide you in customising your reports and how to track your tax payments dues in QuickBooks:
Click the Reply option below if you have additional questions about updating vendor information in QuickBooks. I'm always here to help.
