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srinivasm
Level 2

We are not able to select GST @ 18% for Domestic Invoice

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1 Comment 1
AlexV
QuickBooks Team

We are not able to select GST @ 18% for Domestic Invoice

Good day, srinivasm!

 

Let me show you how to select the 18% GST.

 

First, we need to make sure that this tax rate is active. You can follow these steps to check it:

  1. Go to the Taxes menu.
  2. From the Edit GST drop-down, select Edit rates.
  3. Locate the GST @ 18.0%. Under the Action column, make sure it is On. Toggle it if needed.

If you can't find it, click the small Gear icon on top of the Action column and select Include inactive. You can also add a new tax rate by clicking the Add tax rate button.

 

If the same thing happens, let's perform some troubleshooting steps to see if this is an issue with the browser. Start by using an incognito window and enter an invoice from there.

  • Google Chrome: Ctrl Shift + N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

It's best to clear the cache to fix browser-related errors. Lastly, make sure that the browser is up-to-date.

 

Do you need a GST report? Check this link: GST reports in QuickBooks.

 

Leave a comment below if you need more help. Take care!