We are trying to pay a vendor via ACH. She lives in Puerto Rico, though her bank account is in TN. The state dropdown defaults to PA and doesn't allow override. Help!

Amy-Paulson · ‎January 31, 2026

In the Schedule Bill Payments screen, the Bank Payment window forces us to select a state. Is this the state in which the vendor bank is located - i.e. TN? Or is this the state in which the vendor is located - this is Puerto Rico and not included in the drop down.

ArielI

Hello, Amy.

Let me clarify how QuickBooks works for Schedule Bill Payment.

QuickBooks saves the state you last entered and automatically uses it as the default in the state dropdown for new vendors or payments, which is why a different state may appear.

In the Schedule Bill Payments screen, the state you select in the Bank Payment window should correspond to the state where the vendor is located. However, since Puerto Rico is not a state, you can use the vendor's bank account location, which is in Tennessee (TN).

I also encourage you to reach out to our Live Support team. They can also guide you in setting up your scheduled bill payment properly.

Let us know if you have further questions. We'll be right here to help you anytime.

SIAB

@Amy-Paulson

Another option, try Melio as a backup. You can also get cashbacks.

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/pay-bills-online/01...