I have just completed the QB online certification. I have lost confidence in the outcome of this certification as there are questions that I did not get right that I am confident are correct, but what really is disappointing is that some of the questions themselves are incorrect. Here is a copy of one of them:
A client has asked for your help to set up a recurring transaction. She wants to create a recurring sales receipt. This is the process she has followed so far:
What should she do next?
The recurring transactions are not found in the Quick Create icon. That option is found under the Gear icon.
This means the questions being answered is not a correct question.
Where is the oversight on these exams and who can be contracted to give feedback?
I also found ambiguities, but this one is blatant. I remember this one. Given that there is no "none of the above", you just have to assume that "Gear" is what is meant. The good news is that you get 4 or 5 attempts and you don't have to get them all right, and there were enough questions with clear answers to pass. This really should not happen though
Where is someone from Intuit's response to this question? I am getting ready to take this certification test and don't want to not pass due to test errors.