Please make Assistant accessible for visually impaired.

[JSSE]

Currently 'Assistant' (customer help) is not available when using computer - there is a message saying to access it by mobile.

However this is not user friendly for older users or users with visual impairment.

Please make the assistant accessible and available for all users to use on computers as well as on mobile phones.

[JSSE]

Thanks - but your response doesn't answer the questions.

Why doesn't QuickBooks make this platform more accessible and user friendly to all users by having this also available in the web version?

It was clearly there at some point - why remove it?

It is surprising that you consider this to be  "working as expected" - when it clearly isn't working and has not worked for some months.

[GeorgiaC]

Hi JSSE, as mentioned we still have a number of accessible contact options available, including phone support, chat, social media, and community for QuickBooks Self-Employed and QuickBooks Online. We've provided all the information we have to share on the removal of the Assistant from the QB SE web platform at this point. 

[JSSE]

Hi GeorgiaC,

Yes, you have mentioned various other options - but you haven't answered the question - or explained why it was removed. It would be appreciated if you would simply answer the question...

It was clearly there at some point - why remove it? 

[CamelleT]

I understand you want to know why the Assistant feature on QuickBooks Self-Employed (QBSE) via web got removed, JSSE.

The possible reason why the feature got removed might be due to this being rarely used by users. It might be why QuickBooks decided to discontinue it. However, there are other options still available that can assist you. We have phone support, chat, social media, and us here in the Community.

Additionally, here's a link I'll add where you can scan for help articles: QuickBooks Learn and Support UK.

If you still have additional questions, comment below, and I'll get back to assist you. Stay safe!

[JSSE]

Hi CamelleT,

Thanks - I had hoped that you would be able to communicate within your company and give customers/users an actual reason - not just 'possible reasons' that it 'might be due' to. (we can all imagine possible reasons - but it doesn't help or provide any actual factual information).

You work for the same company - please ask them why and please inform your customers of the actual reason.

Thank you.

[JSSE]

Hi CamelleT,

Thanks - I had hoped that you would be able to communicate within your company and give customers/users an actual reason - not just 'possible reasons' that it 'might be due' to. (we can all imagine possible reasons - but it doesn't help or provide any actual factual information).

You work for the same company - please ask them why and please inform your customers of the actual reason.

Thank you.

[JSSE]

Hi CamelleT,

1 week on and no response or reply from QB support?

I had hoped that you would be able to communicate within your company and give customers/users an actual reason - not just 'possible reasons' that it 'might be due' to. (we can all imagine possible reasons - but it doesn't help or provide any actual factual information).

You work for the same company - please ask them why and please inform your customers of the actual reason.

Thank you.

[GeorgiaC]

Hi JSSE, the majority of our self-employed users access QuickBooks Self-Employed through the app. Other contact options remain available, and we have no further information to share on the removal of the Assistant from the web at this point.

[JSSE]

Hi GeorgiaC,

Since you don't have any further information on the removal - or ideally the repair of this fault - can you please ask someone in the company who does have this information. 

Thank you.

[JSSE]

Hi GeorgiaC,

So far, QuickBooks support have just offered speculation and 'possible reasons' for why Quickbooks 'might' have removed this Assistant.

Since you don't have any further information on the removal - or ideally the repair of this fault - can you please ask someone in the company who does have this information. 

Surely the job of customer support is to offer support to customers - not just speculation and random 'possibles' that anyone could invent.

You work for this company - to communicate between the company and the customers - please ask someone in the company who knows this information and communicate this clearly with your customers.

Thank you.