Manage your QuickBooks account topics https://quickbooks.intuit.com/learn-support/manage-your-quickbooks-account/misc/02/uk-manage-subscription-and-users Manage your QuickBooks account topics Tue, 23 Jul 2019 03:39:29 GMT uk-manage-subscription-and-users 2019-07-23T03:39:29Z How to understand your subscription rates and charges https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-understand-your-subscription-rates-and-charges/01/239580#M51 In this article, you will learn more about your subscription rates and charges. Subscription rates and charges If you have a question regarding a subscription charge from Intuit or QuickBooks Online, start by reviewing detailed information on your subscription rates in QuickBooks Online: Select the Gear icon on the Toolbar, then Account and Settings (or Company Settings). From the left menu select Billing &amp; Subscription. The&nbsp;description on your bank/card statement can also help identify where a charge is originating from. Frequently asked questions Here are answers to some questions you may have about your subscription rates and charges. Why does my rate seem&nbsp;higher than expected? Possible reasons include: You are currently using Payroll. Sales tax is added to the base subscription price. You had promotional discounts&nbsp;that have&nbsp;expired, so you are now being billed the regular price for your subscription. You recently upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus. Why did I get charged multiple times on my subscription? Possible reasons include: You turned on Payroll mid-billing cycle. You upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus&nbsp;mid-billing cycle. You have multiple companies, which means you will be b... Tue, 23 Apr 2019 19:47:08 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-understand-your-subscription-rates-and-charges/01/239580#M51 QuickBooksHelp 2019-04-23T19:47:08Z Fix “My subscription payment failed” https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/fix-my-subscription-payment-failed/01/239814#M50 Find out what to do when your payment for QuickBooks Online subscription fails. You receive “My subscription payment failed” because we can’t charge the billing account you set up for your subscription. Here are some reasons why: The card is over the limit. The card has expired. The account number is invalid. The card has been listed as lost or stolen. The card-issuing bank won’t authorise the card electronically. The card was declined, with no other information provided by the processor. To continue using your company, you need to update your billing info. To do this: At the toolbar on the upper right, select the Gear icon. Under Your Company, select Account &amp; Settings. Go to the Billing &amp; Subscriptions tab. Next to your payment method, select the edit (pencil) icon. Under Payment method, select Edit. Enter your new billing info. Select Save. Note: It might take up to 24 hours to reactivate your account. Thu, 18 Jul 2019 18:39:42 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/fix-my-subscription-payment-failed/01/239814#M50 QuickBooksHelp 2019-07-18T18:39:42Z Give administrator rights to a user https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/give-administrator-rights-to-a-user/01/238754#M49 Learn how to give administrator rights to a user in QuickBooks Online. A user with administrator rights can do more than other users, such as sending money, changing passwords, adding users, and importing data. This article shows you how to assign administrator rights to an existing user. Note:&nbsp;&nbsp;Only Master or&nbsp; Company administrators are able to follow these steps. Complete the following steps to give a user administrative privileges: Select the Gear icon on the Toolbar, then Manage Users. To edit the user, select Edit in the Action column. From the&nbsp;User Type&nbsp;drop-down, select Admin. Select Save. Mon, 22 Jul 2019 22:19:52 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/give-administrator-rights-to-a-user/01/238754#M49 QuickBooksHelp 2019-07-22T22:19:52Z How to change the User ID and password for you and someone else https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-change-the-user-id-and-password-for-you-and-someone-else/01/239853#M48 You can easily change your user ID, password, and other user information. For Accountant users, use&nbsp;Intuit Account Manager to edit your personal information. It offers the same profile management, even if you're not signed in to your QuickBooks Online account. If you have appropriate access, you can change another user's name, access rights, and the email address that appears on the Manage Users page. However, you cannot change that person's user ID, password, or the email address associated with their&nbsp;user ID. Change your own sign-in information Go to&nbsp;quickbooks.intuit.com/uk. Sign in and edit the information as required. Note:&nbsp;You can also get to this page by going to Settings ⚙, then User Profile. Manage another user's information You must have the appropriate level of access to change another person's information. With access, you can change a user's name, access rights, and the email address that appears on the Manage Users page. However, you cannot change that person's user ID, password, or the email address associated with their&nbsp;user ID. Go to Settings ⚙ and select Manage Users. Select the user that you want to change, then&nbsp;Edit. Update the information. Select Save. Mon, 22 Jul 2019 23:07:19 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-change-the-user-id-and-password-for-you-and-someone-else/01/239853#M48 QuickBooksHelp 2019-07-22T23:07:19Z Get help with your suspended subscription https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/get-help-with-your-suspended-subscription/01/239370#M47 Find out what to do if your subscription is suspended and you can't use QuickBooks Online. If you recently received an email saying your subscription is suspended because we couldn't process a payment, don't worry. All you have to do is update your billing information. To change or update your payment details Select the Gear icon, then choose Account and Settings. Select the Billing &amp; Subscription tab. Under Payment method, select Edit. Enter the full card information by typing in the complete card number, name on the card, expiration date, and security code. Verify that the billing address in QuickBooks Online is the same on your card statement. Select Save Changes. Frequently Asked Questions Will you charge me for prior months and what will I get charged? We will not charge you for prior months where you received QuickBooks Online for free. On the Accounts and Settings (or Your Account) page where you update your payment details, you will see exactly how much you will get charged. This charge will depend on which QuickBooks Online service you are using and where you are in the billing month. What does it mean to suspend my account? This means you can only use QuickBooks Online in view only access mode. You can still read all your company data but you cannot add or edit data.... Thu, 18 Jul 2019 18:39:36 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/get-help-with-your-suspended-subscription/01/239370#M47 QuickBooksHelp 2019-07-18T18:39:36Z Change your email, user ID, or password for QuickBooks Online https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/change-your-email-user-id-or-password-for-quickbooks-online/01/238815#M46 Learn how to change your email address, user ID, or password for QuickBooks Online. How to change your QuickBooks Online email, ID, or password Follow these steps to update your own account. Note that you can’t do this for other users. They need to follow these steps themselves to update their sign in info. Sign in to QuickBooks Online. Update your information. Be sure to use your legal name in the First Name and Last Name fields. This is so you can recover your account if you ever need to. If you get a message that one of your IDs or email addresses is already being used, follow steps to consolidate your accounts instead. Can’t sign in? Go to the QuickBooks sign in page and select I forgot my user ID or password at the bottom. If you still can’t sign in, you can fill out an email change request. Once we process it, you can log in with the new password you create and your original user ID. Then, you can use the steps in the section above to change your user ID or email if you want. Other emails you can change Change your business’s email address. This includes the info customers see on your invoices, and how your business gets communications from Intuit. Add or delete users who can access your books. Change a customer’s email address. Fri, 19 Jul 2019 20:48:11 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/change-your-email-user-id-or-password-for-quickbooks-online/01/238815#M46 QuickBooksHelp 2019-07-19T20:48:11Z What to do if invited users did not receive your email invitation https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-to-do-if-invited-users-did-not-receive-your-email/01/239879#M45 Learn what to do if invited users did not receive or can't find your email invitation to use QuickBooks Online. Have you invited a user, but they didn't receive their invitation or their invitation is missing? If so, we'll help you find out what's happening and resend the invitation. Why aren't my invited users receiving their email invitations? The invitation might be in the their junk email or spam folder. The company’s email address is incorrectly formatted in Company settings. The recipient’s mail servers might be blocking the email. The invitation may have already expired. Email invites expire after 30 days from when it was sent. Tip: If the invitation email can’t be found or has expired, resend the invitation by following the steps found below in How to resend an invitation email. &nbsp; Resend an invitation email Step 1: Check if your email address is correct Select the Gear icon at the top. Under Your Company, select Account and Settings (or Company Settings). Select Company from the left. In the Contact info section, select the pencil (edit) icon. Even if it looks correct, carefully re-enter the company email address. Be sure not to use any extra characters or leave any blank spaces before, within, or after the address. Select Save, then choose Done. Step 2: Resend the use... Fri, 19 Jul 2019 20:02:21 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-to-do-if-invited-users-did-not-receive-your-email/01/239879#M45 QuickBooksHelp 2019-07-19T20:02:21Z Invite or remove an accountant https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/invite-or-remove-an-accountant/01/239119#M44 Learn how to add or remove your accountant as a user in QuickBooks Online. Your accountant can be your best work partner. Give your accountant access to QuickBooks so it’s easy for you to work together. We’ll show you how. Note:&nbsp;You need to be an admin or another accountant user to invite or remove accountants. Add or invite an accountant Go to Settings ⚙, then select Manage users. Select the Accounting firms tab. Select Invite.&nbsp; Complete the required fields and select Send. &nbsp; Keep in mind: You can invite up to 2 accountants in Simple Start, Essentials, and Plus plans. An accountant user doesn’t count toward your user limit&nbsp;unless the accountant is also the company’s master admin. Your accountant will receive an email invitation with instructions on how to access your company's books. Once your accountant accepts the invite, the status on the Manage users screen will change from Invited to Active. Your accountant and members of their firm can log in to your QuickBooks with admin level access. Remove an accountant Note:&nbsp;Your accountant can also delete other accountant users, as long as they’re from the same firm. Go to Settings ⚙, then select Manage users. Select the Accounting firms tab, then find the accountant you want to remove. From the Action▼drop-down, select Delete. Sel... Mon, 22 Jul 2019 22:19:59 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/invite-or-remove-an-accountant/01/239119#M44 QuickBooksHelp 2019-07-22T22:19:59Z What happens to my QuickBooks Online data after I cancel? https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-happens-to-my-quickbooks-online-data-after-i-cancel/01/239362#M43 The length of time QuickBooks Online stores your data under our data retention&nbsp;policy depends on how your account was cancelled: If you cancel your QuickBooks Online subscription, your data will be available in read-only access for 1 year from the date of cancellation. If you cancel QuickBooks Online during the trial period or if your&nbsp;trial expires,&nbsp;your data will be available in read-only&nbsp;access for 90&nbsp;days. If your card is declined,&nbsp;you have a 14 day grace period&nbsp;to update the billing information on your account.&nbsp;During this time, you'll have full access to your company data and can create new transactions or make changes. After the 14 grace period, your&nbsp;account will be&nbsp;suspended and your data will be available in read-only access&nbsp;for 1&nbsp;year. We recommend that you export or print your data before cancelling your account. However, as long as you're within the&nbsp;read-only access period of your cancelled account, you'll still be able to export your data. Note: If you resubscribe within 12 months of cancelling a paid QuickBooks Online subscription, you'll be able to access your earlier data. After 12 months, you can still resubscribe with the same credentials, but your&nbsp;data will no longer be available. Thu, 18 Jul 2019 13:48:11 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-happens-to-my-quickbooks-online-data-after-i-cancel/01/239362#M43 QuickBooksHelp 2019-07-18T13:48:11Z About managing another user’s information https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/about-managing-another-user-s-information/01/239855#M42 Updating the email address for an existing user on the Manage Users page in QuickBooks will not change the email address they use when signing into QuickBooks or other Intuit services. Users can update the email address they use for sign in by going to <A href="https://accounts.intuit.com/index.html" target="_blank">https://accounts.intuit.com/index.html</A> and signing in and then using the Edit link. Want to know more? How to edit user ID, password, or personal contact information Thu, 18 Jul 2019 15:24:39 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/about-managing-another-user-s-information/01/239855#M42 QuickBooksHelp 2019-07-18T15:24:39Z Make sure you receive important email messages from Intuit https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/make-sure-you-receive-important-email-messages-from-intuit/01/239515#M41 If your email account isn't receiving messages from Intuit's&nbsp;do_not_reply email address, you can add it to your program's list of accepted senders. This important Intuit email address provides users with information such as login verification codes. Note:&nbsp;&nbsp;If you are using a corporate email account, you may need to work with your IT department or administrator to complete the process. Troubleshoot missing emails When trying to troubleshoot missing emails there are a few things to think about. Validation code emails during sign-in come from do_not_reply@intuit.com and usually take 1–2 minutes before you receive it. Make sure to check your spam/junk folders. Most email domains offer a search option. Search your all of your folders (including spam/junk) for the email address “do_not_reply@intuit.com”. Some email domains may block @intuit.com communications on their servers. These steps may resolve your issue: Send an email to do_not_reply@intuit.com. This should trigger the email domain to recognise the @intuit domain as a trusted site. Then try your request again. Wait at least 5 minutes after requesting a new verification code to see if the email appears in your inbox. If the email does not appear after 10 minutes, please contact your email provider to evaluate security setting... Fri, 29 Mar 2019 16:18:58 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/make-sure-you-receive-important-email-messages-from-intuit/01/239515#M41 QuickBooksHelp 2019-03-29T16:18:58Z What to do when you are locked out of your account https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-to-do-when-you-are-locked-out-of-your-account/01/239421#M40 Have you been locked out of your account after failed login attempts? If so, correcting the issue is quick and easy. When you're locked out of your QuickBooks Online account you'll see the following message:&nbsp;You have tried to sign in more than 5 times. After you see this message, you can continue to log in by entering the special code below the message. Note:&nbsp;The code that appears below the message is made up of characters that are a CAPTCHA code. A CAPTCHA code is used to secure your account from unauthorised access from automated bots. &nbsp; Type the letters and/or numbers that appear squashed or distorted. Enter the correct user ID and password on the sign in page. Tip:&nbsp;&nbsp;If you're having trouble remembering your user ID or password, see Forgot password or user ID. How do I reset? &nbsp; Now you have secure access to your account. Thu, 18 Jul 2019 18:39:33 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-to-do-when-you-are-locked-out-of-your-account/01/239421#M40 QuickBooksHelp 2019-07-18T18:39:33Z One company listed multiple times https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/one-company-listed-multiple-times/01/239613#M39 There are a few reasons why&nbsp;you&nbsp;might see one company listed repeatedly when signing into QuickBooks Online (QBO) or QuickBooks Online Accountant (QBOA). &nbsp; One sign in is being used by multiple users A quick way to tell if multiple users are using the same sign-in is to check the list of companies in the User Name column. Each name should show at least a one character difference. If there is a duplicate of the same user then you will want to delete it: Select the Gear icon on the Toolbar, then Manage Users. Highlight the unwanted user name, then select&nbsp;Delete. If there's another user set up under your user ID, you can set up a separate and unique User ID/password for them: For QuickBooks Online Accountant: Sign in to QuickBooks Online account. Select the Gear icon on the Toolbar, then Your Account. Go to the&nbsp;Personal profile&nbsp;tab, then select Edit Personal information. Under "Your Sign In Information," select Change sign in info. Select Continue. Sign in using your email address and password. Select Edit in the User ID row. Enter the new User ID and current password, then select Save. Select Edit in the Email address row Enter and confirm correct email address and current password, then select Save. Select Save. For QuickBooks Online: Go to Settings ⚙. Under Profile, select Use... Thu, 18 Jul 2019 14:38:54 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/one-company-listed-multiple-times/01/239613#M39 QuickBooksHelp 2019-07-18T14:38:54Z Allow or accept cookies for QuickBooks Online https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/allow-or-accept-cookies-for-quickbooks-online/01/238808#M38 Cookies are text files stored on your computer by websites. Allowing cookies for QuickBooks Online helps save time as there is no need to re-enter your information on your next visit. Follow these steps to allow cookies for your browser. Note: To have the best and most secure experience with QuickBooks Online, use a supported and up-to-date browser. Accept cookies in Firefox for Windows Select Tools (or the three horizontal bar icon), then choose Options. Go to the Privacy tab. Select the Firefox will: drop-down , then choose Use custom settings for history. Find the Accept cookies from sites option. If you feel comfortable with this option, leave it checked as well as the option to Accept third party cookies. If not, uncheck the Accept cookies from sites option, then select Exceptions. In the Address of Website field, enter <A href="https://qbo.intuit.com" target="_blank">https://qbo.intuit.com</A>. Select Allow, then choose Save Changes. Accept cookies in Firefox for Mac Select the Firefox menu, then Preferences. Go to the Privacy tab. Select the Firefox will: drop-down, then choose Use custom settings for history. Find the Accept cookies from sites option. If you feel comfortable with this option, leave it checked as well as the option to Accept third party cookies. If not, uncheck the Accept cookies from sites option, then s... Thu, 18 Jul 2019 18:42:32 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/allow-or-accept-cookies-for-quickbooks-online/01/238808#M38 QuickBooksHelp 2019-07-18T18:42:32Z What happens if we can't bill your card? https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-happens-if-we-can-t-bill-your-card/01/239175#M37 If we can't bill your card for your QuickBooks Self-Employed subscription, we put your account on hold. Billing issues can happen if your card expires or if your card is no longer valid or is declined. The next time you&nbsp;try to sign in to QuickBooks Self-Employed,&nbsp;we'll ask you to update your billing card. A quick update to your card will fix the issue and get you back to tracking your expenses and racking up deductions. After you update your payment info, you'll be able to get right back to business with all your earlier data, as long as it hasn't been longer than 1 year since your payment was declined. If you don't update your payment information and you account is suspended, your data will be deleted after 1 year. After 1 year, you can still use the sign-in credentials you had before, but you'll be starting over with new data. Note:&nbsp;the above process is only applicable if you purchased QuickBooks Self-Employed from Intuit directly. If you subscribed through Google Play or iTunes, you'll need to modify your billing information with them directly. Thu, 18 Jul 2019 20:18:29 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-happens-if-we-can-t-bill-your-card/01/239175#M37 QuickBooksHelp 2019-07-18T20:18:29Z Update your QuickBooks Self-Employed billing and subscription details https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/update-your-quickbooks-self-employed-billing-and-subscription/01/238912#M36 Get help with making changes to your QuickBooks Self-Employed subscription. You can make most changes yourself from within your account. View your subscription details, update your payment details, make changes to your billing address, or even cancel your subscription, all from your QuickBooks Self-Employed account. &nbsp;Important: These steps are not applicable if you subscribed through Google Play or iTunes. You will need to modify your billing information with them. Update payment or billing information Open QuickBooks Self-Employed in your web browser. Note: These changes can't be made in the app. Go to Settings ⚙ and select Billing info. Select Edit ✎ in the Payment Information section. Update the card information. Select the checkbox off screen to acknowledge and confirm your subscription. Note: If this is not checked, you will get an error “Invalid data. Please double-check the information below”. To update your billing address, fill out the current and correct address in the next section. Select Update and Close (X) when done. Cancel Subscription Go to Settings ⚙ and select Billing info. Under Cancel Subscription, select Cancel Now. Note: If you cancel your subscription, you can only access QuickBooks Self-Employed through the end of your billing period. We will store your... Thu, 18 Jul 2019 15:26:03 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/update-your-quickbooks-self-employed-billing-and-subscription/01/238912#M36 QuickBooksHelp 2019-07-18T15:26:03Z How can I reset my password? https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-can-i-reset-my-password/01/238897#M35 Do you need to change or reset your QuickBooks Self-Employed password? Follow the steps below to get back into your account. Change your password Open QuickBooks Self-Employed in a web browser. Select the Gear icon&nbsp;&nbsp;at the top. Select Profile. Select Edit&nbsp;next to&nbsp;Password. Follow the rest of the instructions to change your password. Reset your forgotten password or user ID Go to the Sign In page. Select I forgot my User ID or Password below the&nbsp;Sign in&nbsp;button. Follow the rest of the instructions to retrieve your login credentials. Note: Changing your password for QuickBooks Self-Employed changes it for any other&nbsp;Intuit products you might have, such as TurboTax or Mint. Thu, 18 Jul 2019 13:48:36 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-can-i-reset-my-password/01/238897#M35 QuickBooksHelp 2019-07-18T13:48:36Z How to resubscribe to QuickBooks Self-Employed https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-resubscribe-to-quickbooks-self-employed/01/238789#M34 You should be prompted to resubscribe as soon as you sign in. But if you aren't, just follow these steps: Resubscribe to QuickBooks Self-Employed on the web Sign in to your account. Select the Gear icon&nbsp;at the top right. Select Billing Info. (Optional) Select View options if you want to select a different type of subscription—with TurboTax or without. Confirm the billing information and CVV number. Select Subscribe to confirm. Once done, a green bar with your order number appears at the top of the page. You'll also receive order confirmation emails with the same information. If you recently cancelled the account and don't see the option to resubscribe, it's possible the cancellation is still pending. If that's the case, you'll still have access to your account until your next billing cycle. At that point, your account will be fully cancelled and you can resubscribe. If you're unsure whether your account is cancelled or how long you'll have access, contact our support team. Note: If you resubscribe within 12 months of fully cancelling, you'll be able to access your earlier data. After 12 months, you can still resubscribe with the same credentials, but the data will no longer be there. Resubscribe to QuickBooks Self-Employed&nbsp;in the mobile app Sign in to your account. Select the ... Thu, 18 Jul 2019 17:54:29 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-resubscribe-to-quickbooks-self-employed/01/238789#M34 QuickBooksHelp 2019-07-18T17:54:29Z Privacy and security in our product https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/privacy-and-security-in-our-product/01/239273#M33 At Intuit, we build privacy and security into everything we do. We know that your information is valuable and you can’t afford to take any risks with it.. We understand that and place the highest importance on protecting you and your online data. You can feel confident when entrusting your personal and financial information to us. Why we ask for your bank information We ask for your online banking credentials (username and password) so we can establish a secure, one-way connection with your financial institution, whether it’s a bank, credit union, or card company. Once we connect to your bank, our product downloads your transactions automatically and securely. Using data that already exists at your bank saves you from having to manually enter and record transactions. Each time you sign-in to our product, we automatically update, sync, and download your financial transactions so you have the latest information. How we keep your information secure We rely on advanced, industry-recognised security and virus safeguards to keep all your financial data private and protected. With password-protected sign in, firewall protected servers, and the same encryption technology (128-bit SSL) used by the world's top banking institutions, we have the security elements in place to give you peac... Thu, 18 Jul 2019 20:19:20 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/privacy-and-security-in-our-product/01/239273#M33 QuickBooksHelp 2019-07-18T20:19:20Z Protect my account better (tips) https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/protect-my-account-better-tips/01/239279#M32 At Intuit, we're dedicated to keeping your data safe and secure. We use industry-leading methods to make sure that your personal and financial information is always Here are some tips on how you can help to keep your account secure: Don't share your Intuit passwords with anyone. Make sure that your password is complex: Include both numbers and capital letters. Make sure that you have virus protection and a firewall on any computer you use to access Intuit products. Don't install programs from people or companies you don't know. Want to learn more? The Intuit Online Security Centre is a great resource for personal and small-business advice about online security. Check it out here: Intuit Online Security Centre <A href="https://security.intuit.com/index.php" target="_blank">https://security.intuit.com/index.php</A> Protect Your Information <A href="https://security.intuit.com/protect-your-information.html" target="_blank">https://security.intuit.com/protect-your-information.html</A> Protect Your Computer <A href="https://security.intuit.com/protect-your-computer.html" target="_blank">https://security.intuit.com/protect-your-computer.html</A> Thu, 18 Jul 2019 19:31:35 GMT https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/protect-my-account-better-tips/01/239279#M32 QuickBooksHelp 2019-07-18T19:31:35Z
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How to understand your subscription rates and charges
</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-understand-your-subscription-rates-and-charges/01/239580#M51
</link>
<description>
In this article, you will learn more about your subscription rates and charges. Subscription rates and charges If you have a question regarding a subscription charge from Intuit or QuickBooks Online, start by reviewing detailed information on your subscription rates in QuickBooks Online: Select the Gear icon on the Toolbar, then Account and Settings (or Company Settings). From the left menu select Billing &amp; Subscription. The&nbsp;description on your bank/card statement can also help identify where a charge is originating from. Frequently asked questions Here are answers to some questions you may have about your subscription rates and charges. Why does my rate seem&nbsp;higher than expected? Possible reasons include: You are currently using Payroll. Sales tax is added to the base subscription price. You had promotional discounts&nbsp;that have&nbsp;expired, so you are now being billed the regular price for your subscription. You recently upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus. Why did I get charged multiple times on my subscription? Possible reasons include: You turned on Payroll mid-billing cycle. You upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus&nbsp;mid-billing cycle. You have multiple companies, which means you will be b...
</description>
<pubDate>Tue, 23 Apr 2019 19:47:08 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-understand-your-subscription-rates-and-charges/01/239580#M51
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-04-23T19:47:08Z</dc:date>
</item>
<item>
<title>Fix “My subscription payment failed”</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/fix-my-subscription-payment-failed/01/239814#M50
</link>
<description>
Find out what to do when your payment for QuickBooks Online subscription fails. You receive “My subscription payment failed” because we can’t charge the billing account you set up for your subscription. Here are some reasons why: The card is over the limit. The card has expired. The account number is invalid. The card has been listed as lost or stolen. The card-issuing bank won’t authorise the card electronically. The card was declined, with no other information provided by the processor. To continue using your company, you need to update your billing info. To do this: At the toolbar on the upper right, select the Gear icon. Under Your Company, select Account &amp; Settings. Go to the Billing &amp; Subscriptions tab. Next to your payment method, select the edit (pencil) icon. Under Payment method, select Edit. Enter your new billing info. Select Save. Note: It might take up to 24 hours to reactivate your account.
</description>
<pubDate>Thu, 18 Jul 2019 18:39:42 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/fix-my-subscription-payment-failed/01/239814#M50
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T18:39:42Z</dc:date>
</item>
<item>
<title>Give administrator rights to a user</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/give-administrator-rights-to-a-user/01/238754#M49
</link>
<description>
Learn how to give administrator rights to a user in QuickBooks Online. A user with administrator rights can do more than other users, such as sending money, changing passwords, adding users, and importing data. This article shows you how to assign administrator rights to an existing user. Note:&nbsp;&nbsp;Only Master or&nbsp; Company administrators are able to follow these steps. Complete the following steps to give a user administrative privileges: Select the Gear icon on the Toolbar, then Manage Users. To edit the user, select Edit in the Action column. From the&nbsp;User Type&nbsp;drop-down, select Admin. Select Save.
</description>
<pubDate>Mon, 22 Jul 2019 22:19:52 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/give-administrator-rights-to-a-user/01/238754#M49
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-22T22:19:52Z</dc:date>
</item>
<item>
<title>
How to change the User ID and password for you and someone else
</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-change-the-user-id-and-password-for-you-and-someone-else/01/239853#M48
</link>
<description>
You can easily change your user ID, password, and other user information. For Accountant users, use&nbsp;Intuit Account Manager to edit your personal information. It offers the same profile management, even if you're not signed in to your QuickBooks Online account. If you have appropriate access, you can change another user's name, access rights, and the email address that appears on the Manage Users page. However, you cannot change that person's user ID, password, or the email address associated with their&nbsp;user ID. Change your own sign-in information Go to&nbsp;quickbooks.intuit.com/uk. Sign in and edit the information as required. Note:&nbsp;You can also get to this page by going to Settings ⚙, then User Profile. Manage another user's information You must have the appropriate level of access to change another person's information. With access, you can change a user's name, access rights, and the email address that appears on the Manage Users page. However, you cannot change that person's user ID, password, or the email address associated with their&nbsp;user ID. Go to Settings ⚙ and select Manage Users. Select the user that you want to change, then&nbsp;Edit. Update the information. Select Save.
</description>
<pubDate>Mon, 22 Jul 2019 23:07:19 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-change-the-user-id-and-password-for-you-and-someone-else/01/239853#M48
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-22T23:07:19Z</dc:date>
</item>
<item>
<title>Get help with your suspended subscription</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/get-help-with-your-suspended-subscription/01/239370#M47
</link>
<description>
Find out what to do if your subscription is suspended and you can't use QuickBooks Online. If you recently received an email saying your subscription is suspended because we couldn't process a payment, don't worry. All you have to do is update your billing information. To change or update your payment details Select the Gear icon, then choose Account and Settings. Select the Billing &amp; Subscription tab. Under Payment method, select Edit. Enter the full card information by typing in the complete card number, name on the card, expiration date, and security code. Verify that the billing address in QuickBooks Online is the same on your card statement. Select Save Changes. Frequently Asked Questions Will you charge me for prior months and what will I get charged? We will not charge you for prior months where you received QuickBooks Online for free. On the Accounts and Settings (or Your Account) page where you update your payment details, you will see exactly how much you will get charged. This charge will depend on which QuickBooks Online service you are using and where you are in the billing month. What does it mean to suspend my account? This means you can only use QuickBooks Online in view only access mode. You can still read all your company data but you cannot add or edit data....
</description>
<pubDate>Thu, 18 Jul 2019 18:39:36 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/get-help-with-your-suspended-subscription/01/239370#M47
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T18:39:36Z</dc:date>
</item>
<item>
<title>
Change your email, user ID, or password for QuickBooks Online
</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/change-your-email-user-id-or-password-for-quickbooks-online/01/238815#M46
</link>
<description>
Learn how to change your email address, user ID, or password for QuickBooks Online. How to change your QuickBooks Online email, ID, or password Follow these steps to update your own account. Note that you can’t do this for other users. They need to follow these steps themselves to update their sign in info. Sign in to QuickBooks Online. Update your information. Be sure to use your legal name in the First Name and Last Name fields. This is so you can recover your account if you ever need to. If you get a message that one of your IDs or email addresses is already being used, follow steps to consolidate your accounts instead. Can’t sign in? Go to the QuickBooks sign in page and select I forgot my user ID or password at the bottom. If you still can’t sign in, you can fill out an email change request. Once we process it, you can log in with the new password you create and your original user ID. Then, you can use the steps in the section above to change your user ID or email if you want. Other emails you can change Change your business’s email address. This includes the info customers see on your invoices, and how your business gets communications from Intuit. Add or delete users who can access your books. Change a customer’s email address.
</description>
<pubDate>Fri, 19 Jul 2019 20:48:11 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/change-your-email-user-id-or-password-for-quickbooks-online/01/238815#M46
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-19T20:48:11Z</dc:date>
</item>
<item>
<title>
What to do if invited users did not receive your email invitation
</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-to-do-if-invited-users-did-not-receive-your-email/01/239879#M45
</link>
<description>
Learn what to do if invited users did not receive or can't find your email invitation to use QuickBooks Online. Have you invited a user, but they didn't receive their invitation or their invitation is missing? If so, we'll help you find out what's happening and resend the invitation. Why aren't my invited users receiving their email invitations? The invitation might be in the their junk email or spam folder. The company’s email address is incorrectly formatted in Company settings. The recipient’s mail servers might be blocking the email. The invitation may have already expired. Email invites expire after 30 days from when it was sent. Tip: If the invitation email can’t be found or has expired, resend the invitation by following the steps found below in How to resend an invitation email. &nbsp; Resend an invitation email Step 1: Check if your email address is correct Select the Gear icon at the top. Under Your Company, select Account and Settings (or Company Settings). Select Company from the left. In the Contact info section, select the pencil (edit) icon. Even if it looks correct, carefully re-enter the company email address. Be sure not to use any extra characters or leave any blank spaces before, within, or after the address. Select Save, then choose Done. Step 2: Resend the use...
</description>
<pubDate>Fri, 19 Jul 2019 20:02:21 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-to-do-if-invited-users-did-not-receive-your-email/01/239879#M45
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-19T20:02:21Z</dc:date>
</item>
<item>
<title>Invite or remove an accountant</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/invite-or-remove-an-accountant/01/239119#M44
</link>
<description>
Learn how to add or remove your accountant as a user in QuickBooks Online. Your accountant can be your best work partner. Give your accountant access to QuickBooks so it’s easy for you to work together. We’ll show you how. Note:&nbsp;You need to be an admin or another accountant user to invite or remove accountants. Add or invite an accountant Go to Settings ⚙, then select Manage users. Select the Accounting firms tab. Select Invite.&nbsp; Complete the required fields and select Send. &nbsp; Keep in mind: You can invite up to 2 accountants in Simple Start, Essentials, and Plus plans. An accountant user doesn’t count toward your user limit&nbsp;unless the accountant is also the company’s master admin. Your accountant will receive an email invitation with instructions on how to access your company's books. Once your accountant accepts the invite, the status on the Manage users screen will change from Invited to Active. Your accountant and members of their firm can log in to your QuickBooks with admin level access. Remove an accountant Note:&nbsp;Your accountant can also delete other accountant users, as long as they’re from the same firm. Go to Settings ⚙, then select Manage users. Select the Accounting firms tab, then find the accountant you want to remove. From the Action▼drop-down, select Delete. Sel...
</description>
<pubDate>Mon, 22 Jul 2019 22:19:59 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/invite-or-remove-an-accountant/01/239119#M44
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-22T22:19:59Z</dc:date>
</item>
<item>
<title>
What happens to my QuickBooks Online data after I cancel?
</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-happens-to-my-quickbooks-online-data-after-i-cancel/01/239362#M43
</link>
<description>
The length of time QuickBooks Online stores your data under our data retention&nbsp;policy depends on how your account was cancelled: If you cancel your QuickBooks Online subscription, your data will be available in read-only access for 1 year from the date of cancellation. If you cancel QuickBooks Online during the trial period or if your&nbsp;trial expires,&nbsp;your data will be available in read-only&nbsp;access for 90&nbsp;days. If your card is declined,&nbsp;you have a 14 day grace period&nbsp;to update the billing information on your account.&nbsp;During this time, you'll have full access to your company data and can create new transactions or make changes. After the 14 grace period, your&nbsp;account will be&nbsp;suspended and your data will be available in read-only access&nbsp;for 1&nbsp;year. We recommend that you export or print your data before cancelling your account. However, as long as you're within the&nbsp;read-only access period of your cancelled account, you'll still be able to export your data. Note: If you resubscribe within 12 months of cancelling a paid QuickBooks Online subscription, you'll be able to access your earlier data. After 12 months, you can still resubscribe with the same credentials, but your&nbsp;data will no longer be available.
</description>
<pubDate>Thu, 18 Jul 2019 13:48:11 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-happens-to-my-quickbooks-online-data-after-i-cancel/01/239362#M43
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T13:48:11Z</dc:date>
</item>
<item>
<title>About managing another user’s information</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/about-managing-another-user-s-information/01/239855#M42
</link>
<description>
Updating the email address for an existing user on the Manage Users page in QuickBooks will not change the email address they use when signing into QuickBooks or other Intuit services. Users can update the email address they use for sign in by going to <A href="https://accounts.intuit.com/index.html" target="_blank">https://accounts.intuit.com/index.html</A> and signing in and then using the Edit link. Want to know more? How to edit user ID, password, or personal contact information
</description>
<pubDate>Thu, 18 Jul 2019 15:24:39 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/about-managing-another-user-s-information/01/239855#M42
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T15:24:39Z</dc:date>
</item>
<item>
<title>
Make sure you receive important email messages from Intuit
</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/make-sure-you-receive-important-email-messages-from-intuit/01/239515#M41
</link>
<description>
If your email account isn't receiving messages from Intuit's&nbsp;do_not_reply email address, you can add it to your program's list of accepted senders. This important Intuit email address provides users with information such as login verification codes. Note:&nbsp;&nbsp;If you are using a corporate email account, you may need to work with your IT department or administrator to complete the process. Troubleshoot missing emails When trying to troubleshoot missing emails there are a few things to think about. Validation code emails during sign-in come from do_not_reply@intuit.com and usually take 1–2 minutes before you receive it. Make sure to check your spam/junk folders. Most email domains offer a search option. Search your all of your folders (including spam/junk) for the email address “do_not_reply@intuit.com”. Some email domains may block @intuit.com communications on their servers. These steps may resolve your issue: Send an email to do_not_reply@intuit.com. This should trigger the email domain to recognise the @intuit domain as a trusted site. Then try your request again. Wait at least 5 minutes after requesting a new verification code to see if the email appears in your inbox. If the email does not appear after 10 minutes, please contact your email provider to evaluate security setting...
</description>
<pubDate>Fri, 29 Mar 2019 16:18:58 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/make-sure-you-receive-important-email-messages-from-intuit/01/239515#M41
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-03-29T16:18:58Z</dc:date>
</item>
<item>
<title>What to do when you are locked out of your account</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-to-do-when-you-are-locked-out-of-your-account/01/239421#M40
</link>
<description>
Have you been locked out of your account after failed login attempts? If so, correcting the issue is quick and easy. When you're locked out of your QuickBooks Online account you'll see the following message:&nbsp;You have tried to sign in more than 5 times. After you see this message, you can continue to log in by entering the special code below the message. Note:&nbsp;The code that appears below the message is made up of characters that are a CAPTCHA code. A CAPTCHA code is used to secure your account from unauthorised access from automated bots. &nbsp; Type the letters and/or numbers that appear squashed or distorted. Enter the correct user ID and password on the sign in page. Tip:&nbsp;&nbsp;If you're having trouble remembering your user ID or password, see Forgot password or user ID. How do I reset? &nbsp; Now you have secure access to your account.
</description>
<pubDate>Thu, 18 Jul 2019 18:39:33 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-to-do-when-you-are-locked-out-of-your-account/01/239421#M40
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T18:39:33Z</dc:date>
</item>
<item>
<title>One company listed multiple times</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/one-company-listed-multiple-times/01/239613#M39
</link>
<description>
There are a few reasons why&nbsp;you&nbsp;might see one company listed repeatedly when signing into QuickBooks Online (QBO) or QuickBooks Online Accountant (QBOA). &nbsp; One sign in is being used by multiple users A quick way to tell if multiple users are using the same sign-in is to check the list of companies in the User Name column. Each name should show at least a one character difference. If there is a duplicate of the same user then you will want to delete it: Select the Gear icon on the Toolbar, then Manage Users. Highlight the unwanted user name, then select&nbsp;Delete. If there's another user set up under your user ID, you can set up a separate and unique User ID/password for them: For QuickBooks Online Accountant: Sign in to QuickBooks Online account. Select the Gear icon on the Toolbar, then Your Account. Go to the&nbsp;Personal profile&nbsp;tab, then select Edit Personal information. Under "Your Sign In Information," select Change sign in info. Select Continue. Sign in using your email address and password. Select Edit in the User ID row. Enter the new User ID and current password, then select Save. Select Edit in the Email address row Enter and confirm correct email address and current password, then select Save. Select Save. For QuickBooks Online: Go to Settings ⚙. Under Profile, select Use...
</description>
<pubDate>Thu, 18 Jul 2019 14:38:54 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/one-company-listed-multiple-times/01/239613#M39
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T14:38:54Z</dc:date>
</item>
<item>
<title>Allow or accept cookies for QuickBooks Online</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/allow-or-accept-cookies-for-quickbooks-online/01/238808#M38
</link>
<description>
Cookies are text files stored on your computer by websites. Allowing cookies for QuickBooks Online helps save time as there is no need to re-enter your information on your next visit. Follow these steps to allow cookies for your browser. Note: To have the best and most secure experience with QuickBooks Online, use a supported and up-to-date browser. Accept cookies in Firefox for Windows Select Tools (or the three horizontal bar icon), then choose Options. Go to the Privacy tab. Select the Firefox will: drop-down , then choose Use custom settings for history. Find the Accept cookies from sites option. If you feel comfortable with this option, leave it checked as well as the option to Accept third party cookies. If not, uncheck the Accept cookies from sites option, then select Exceptions. In the Address of Website field, enter <A href="https://qbo.intuit.com" target="_blank">https://qbo.intuit.com</A>. Select Allow, then choose Save Changes. Accept cookies in Firefox for Mac Select the Firefox menu, then Preferences. Go to the Privacy tab. Select the Firefox will: drop-down, then choose Use custom settings for history. Find the Accept cookies from sites option. If you feel comfortable with this option, leave it checked as well as the option to Accept third party cookies. If not, uncheck the Accept cookies from sites option, then s...
</description>
<pubDate>Thu, 18 Jul 2019 18:42:32 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/allow-or-accept-cookies-for-quickbooks-online/01/238808#M38
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T18:42:32Z</dc:date>
</item>
<item>
<title>What happens if we can't bill your card?</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-happens-if-we-can-t-bill-your-card/01/239175#M37
</link>
<description>
If we can't bill your card for your QuickBooks Self-Employed subscription, we put your account on hold. Billing issues can happen if your card expires or if your card is no longer valid or is declined. The next time you&nbsp;try to sign in to QuickBooks Self-Employed,&nbsp;we'll ask you to update your billing card. A quick update to your card will fix the issue and get you back to tracking your expenses and racking up deductions. After you update your payment info, you'll be able to get right back to business with all your earlier data, as long as it hasn't been longer than 1 year since your payment was declined. If you don't update your payment information and you account is suspended, your data will be deleted after 1 year. After 1 year, you can still use the sign-in credentials you had before, but you'll be starting over with new data. Note:&nbsp;the above process is only applicable if you purchased QuickBooks Self-Employed from Intuit directly. If you subscribed through Google Play or iTunes, you'll need to modify your billing information with them directly.
</description>
<pubDate>Thu, 18 Jul 2019 20:18:29 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/what-happens-if-we-can-t-bill-your-card/01/239175#M37
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T20:18:29Z</dc:date>
</item>
<item>
<title>
Update your QuickBooks Self-Employed billing and subscription details
</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/update-your-quickbooks-self-employed-billing-and-subscription/01/238912#M36
</link>
<description>
Get help with making changes to your QuickBooks Self-Employed subscription. You can make most changes yourself from within your account. View your subscription details, update your payment details, make changes to your billing address, or even cancel your subscription, all from your QuickBooks Self-Employed account. &nbsp;Important: These steps are not applicable if you subscribed through Google Play or iTunes. You will need to modify your billing information with them. Update payment or billing information Open QuickBooks Self-Employed in your web browser. Note: These changes can't be made in the app. Go to Settings ⚙ and select Billing info. Select Edit ✎ in the Payment Information section. Update the card information. Select the checkbox off screen to acknowledge and confirm your subscription. Note: If this is not checked, you will get an error “Invalid data. Please double-check the information below”. To update your billing address, fill out the current and correct address in the next section. Select Update and Close (X) when done. Cancel Subscription Go to Settings ⚙ and select Billing info. Under Cancel Subscription, select Cancel Now. Note: If you cancel your subscription, you can only access QuickBooks Self-Employed through the end of your billing period. We will store your...
</description>
<pubDate>Thu, 18 Jul 2019 15:26:03 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/update-your-quickbooks-self-employed-billing-and-subscription/01/238912#M36
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T15:26:03Z</dc:date>
</item>
<item>
<title>How can I reset my password?</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-can-i-reset-my-password/01/238897#M35
</link>
<description>
Do you need to change or reset your QuickBooks Self-Employed password? Follow the steps below to get back into your account. Change your password Open QuickBooks Self-Employed in a web browser. Select the Gear icon&nbsp;&nbsp;at the top. Select Profile. Select Edit&nbsp;next to&nbsp;Password. Follow the rest of the instructions to change your password. Reset your forgotten password or user ID Go to the Sign In page. Select I forgot my User ID or Password below the&nbsp;Sign in&nbsp;button. Follow the rest of the instructions to retrieve your login credentials. Note: Changing your password for QuickBooks Self-Employed changes it for any other&nbsp;Intuit products you might have, such as TurboTax or Mint.
</description>
<pubDate>Thu, 18 Jul 2019 13:48:36 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-can-i-reset-my-password/01/238897#M35
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T13:48:36Z</dc:date>
</item>
<item>
<title>How to resubscribe to QuickBooks Self-Employed</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-resubscribe-to-quickbooks-self-employed/01/238789#M34
</link>
<description>
You should be prompted to resubscribe as soon as you sign in. But if you aren't, just follow these steps: Resubscribe to QuickBooks Self-Employed on the web Sign in to your account. Select the Gear icon&nbsp;at the top right. Select Billing Info. (Optional) Select View options if you want to select a different type of subscription—with TurboTax or without. Confirm the billing information and CVV number. Select Subscribe to confirm. Once done, a green bar with your order number appears at the top of the page. You'll also receive order confirmation emails with the same information. If you recently cancelled the account and don't see the option to resubscribe, it's possible the cancellation is still pending. If that's the case, you'll still have access to your account until your next billing cycle. At that point, your account will be fully cancelled and you can resubscribe. If you're unsure whether your account is cancelled or how long you'll have access, contact our support team. Note: If you resubscribe within 12 months of fully cancelling, you'll be able to access your earlier data. After 12 months, you can still resubscribe with the same credentials, but the data will no longer be there. Resubscribe to QuickBooks Self-Employed&nbsp;in the mobile app Sign in to your account. Select the ...
</description>
<pubDate>Thu, 18 Jul 2019 17:54:29 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/how-to-resubscribe-to-quickbooks-self-employed/01/238789#M34
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T17:54:29Z</dc:date>
</item>
<item>
<title>Privacy and security in our product</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/privacy-and-security-in-our-product/01/239273#M33
</link>
<description>
At Intuit, we build privacy and security into everything we do. We know that your information is valuable and you can’t afford to take any risks with it.. We understand that and place the highest importance on protecting you and your online data. You can feel confident when entrusting your personal and financial information to us. Why we ask for your bank information We ask for your online banking credentials (username and password) so we can establish a secure, one-way connection with your financial institution, whether it’s a bank, credit union, or card company. Once we connect to your bank, our product downloads your transactions automatically and securely. Using data that already exists at your bank saves you from having to manually enter and record transactions. Each time you sign-in to our product, we automatically update, sync, and download your financial transactions so you have the latest information. How we keep your information secure We rely on advanced, industry-recognised security and virus safeguards to keep all your financial data private and protected. With password-protected sign in, firewall protected servers, and the same encryption technology (128-bit SSL) used by the world's top banking institutions, we have the security elements in place to give you peac...
</description>
<pubDate>Thu, 18 Jul 2019 20:19:20 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/privacy-and-security-in-our-product/01/239273#M33
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T20:19:20Z</dc:date>
</item>
<item>
<title>Protect my account better (tips)</title>
<link>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/protect-my-account-better-tips/01/239279#M32
</link>
<description>
At Intuit, we're dedicated to keeping your data safe and secure. We use industry-leading methods to make sure that your personal and financial information is always Here are some tips on how you can help to keep your account secure: Don't share your Intuit passwords with anyone. Make sure that your password is complex: Include both numbers and capital letters. Make sure that you have virus protection and a firewall on any computer you use to access Intuit products. Don't install programs from people or companies you don't know. Want to learn more? The Intuit Online Security Centre is a great resource for personal and small-business advice about online security. Check it out here: Intuit Online Security Centre <A href="https://security.intuit.com/index.php" target="_blank">https://security.intuit.com/index.php</A> Protect Your Information <A href="https://security.intuit.com/protect-your-information.html" target="_blank">https://security.intuit.com/protect-your-information.html</A> Protect Your Computer <A href="https://security.intuit.com/protect-your-computer.html" target="_blank">https://security.intuit.com/protect-your-computer.html</A>
</description>
<pubDate>Thu, 18 Jul 2019 19:31:35 GMT</pubDate>
<guid>
https://quickbooks.intuit.com/learn-support/en-us/manage-your-quickbooks-account/protect-my-account-better-tips/01/239279#M32
</guid>
<dc:creator>QuickBooksHelp</dc:creator>
<dc:date>2019-07-18T19:31:35Z</dc:date>
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