How are you today, backoffice_alyssa?
If you're referring to the pop-up add, you'll have to keep on clicking the X (Close). That way, QuickBooks will remember that notice.
If it's not, could you tell me more information about the green circle? Any additional information will be appreciated.
However, if it's a green circle that keeps on spinning, we can try a few basic troubleshooting steps. You can try using a private browser, it doesn't store local files or cache. We'll know if it's a browser-related issue.
You can follow these shortcut keys for the private browser's:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Internet Explorer: Ctrl + Shift + P
Safari: Command + Shift + N.
If there will be no pop-up, you can now go back to your original browser and let's clear the cache. It allows your browser to function more efficiently. You can check out this article: Clear my browser cache. You can also use a compatible browser with QBO.
Please let me know how it works. I''m always here to help you.
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