I ran the update on my McAfee software on Friday and then went to Qbooks 2017 and was able to successfully open the data file. I was promised by McAfee and Qbooks/Intuit to be notified when the fix was complete... that did NOT occur. However, I believe the fix has been successfully made by whoever (I think it was a McAfee issue). I don't disagree with anyone communicating on this topic that there are numerous options for antivirus software. Its just tough mid-stream to be removing one and replacing it with another. I may do that at year end during my renewal. This should not occur with two entities like Intuit and McAfee, but it did. The process was very frustrating and took way to long for them to resolve!!
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QuickBooks and McAfee tech support: Please work together to clear up this issue. It was created a number of weeks ago (and only affects Qbooks 2017 version). Regardless of who's updates caused the issue, it appears both tech support entities should be diligent in getting their users back to "normal". As noted, this is a known issue, not new and has been for many weeks. Whoever can assist in getting this escalated on the Qbooks side, thanks in advance. We need to pressure the McAfee side as well, but jointly they should both be able to fix this NOW. Unbelievable we should be held hostage for this long.
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